@Kenny G i'd suggest refunding @MustafaG their money directly from your funds since you guys transacted without our service. @Middleman is already working on fixing the issue so you should receive your payment soon.
@MustafaG you paid the seller directly, correct? If so, @Middleman can't assist you here. They only protect middleman transactions. If you did transact through @Middleman then you're protected here. Please confirm if you did business through PlayerUp Middleman Services or dealt with the seller directly.