Not getting a reply

I’ve waited a few days now after a three way conversation started I’ve yet to receive a reply

 

Automated Response​

Thank you for submitting a support ticket with the general support (non middleman support) department.

Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.

Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here:

Regular Support
For all non-middleman help related questions, please follow these instructions:
1). View the Guides Section for all commonly asked questions
2). View our Knowledge Base for all other commonly asked questions
3). If these sections above don't answer your question, please submit a Help Ticket here.
4). You can contact an agent or moderator directly using the chat system.

Disputes
If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.



















.

 

It would be better to assume that the seller will not be able to deliver the account information to you if its already more than 72-96 hours. The next thing you should do is to cancel the transaction and get a refund.

To process a cancellation/refund request...
#1 How To Cancel / Refund A Middleman Order | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.
#2 http://www.playerup.com/forms/cashout-your-credits.6/respond (after your money has been refunded to you in the form of Credits)

NOTE: Please make sure to provide the original payment information that you've used back when you made your purchase for this order when asking to get a refund.

Wait For An Agent To Approve Cancellation
Wait for Middleman to process your cancellation. Once your cancellation has been processed, Middleman will post specific details on your cancellation inside your private and 3 way conversation ticket.