1. Date Dispute Happened March 8, 2021 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value $120 USD 4. Other Parties Username Kenny G https://www.playerup.com/kenny-g @Kenny G 5. Method Used To Pay or Receive Payment BTC 6. Other Parties Email Addresses [email protected] 7. Other Parties Payment Email Address 3LRdhch8PMSuiJcmmy9kLw8svr9fKzAGod 8. Other Parties Messenger Username Telegram: kennygrandy 9. Provide All Chat Logs and Additional Information Below I purchased a $120 facebook. Business Manager verification. I asked him how long it will take to verify the Business manager - he told me 1-3 days. I trusted his words and bought the $120 FB Business Manager verification though BTC, because he didn't want to do it through PlayerUp Middleman. Now suddenly after I paid him he sent me a message where he says that fb got some changes so he will stop the verification for a bit. I asked him what him kind of changes facebook. has - no answer - I asked him how long it would take - no answer - I told him that I have to know it immediately - no answer - I told him to send me my money back - still no answer. And that's why opened the dispute against him, because I think that he stole my money. I uploaded you the Telegram chat between me and him. -
hello @Help @MustafaG is a less responsible buyer and dont respect my selling and technical policy let me summary the case easily for u
1. @MustafaG messaged me for buying business verification for his BM (facebook. Business Manager) 2. i received his order and payment, then i added his BM to my facebook. profile, prepared the business document and upload document to facebook. for reviewing. 3. Because facebook. is sensitive and the its algorithm is very complex, i told him just wait for facebook. reponse and no need to do anything. 4. He asked me about removing my profile out of the BM because of suspicious issue bla bla bla -> i already warned him don't do it because this action will affect to reviewing process of facebook. algorithm, and he agreed with me that dont touch to my profile until the reviewing proces is completed by facebook.. 5. After 1-2 days, he removed my profile without any announcements, at that moment i can't the BM is under review by facebook. algorithm, the reviewing process is not completed yet. Then i messaged him about it and can't guarantee for any result by facebook. in this case, because customer didn't follow seller's process and just want to do by their way. 6. i think that customer have to take responsibility for what they did. They can't ruin the seller policies just by doing whatever they want. So: - customer shouldn't do things by the way they want that without announcements, because it will affect to work perfomance and time of sellers. - if customer followed step by step of my process,then im able to take responsibitlity for it if having any issues. i think u will agree with me @Help
finally, $120 is not big money but i just want customer will be learned more about responsibility and respect. Thanks and waiting for your decisions @Help
btw we're diff timezone a bit, and i don't work on sunday as well, so sometime it will slow abit, thanks for your sympathy
@Kenny G if this is true then all of the arguments that you pointed out against @MustafaG will become invalid.
im sure that u will know what's true or not true @Help, and i follow 100% your decision. so just write your final decision for this case. and both side will follow your decision okay?
Based on the evidence that he initially provided upon opening this dispute then i'd say you need to refund @MustafaG since you never did mention about those information that you pointed out prior to when this dispute was opened.
