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Discussion in 'Disputes - Resolved Cases' started by FrostinFlake, 3/7/21.

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  1. FrostinFlake

    FrostinFlake
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    Hi, according to your website I shoud receive my money as credit within 144 hours of using your middleman services. It has been 144 hours and I have not received any updates since. Thanks

    How to Report a Dispute

    Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

    1. Date Dispute Happened
    March 1, 2021

    2. Are You The Buyer or Seller
    I'm the Seller

    3. Total Transaction Value
    $630 USD

    4. Other Parties Username
    unarrmed

    5. Method Used To Pay or Receive Payment
    used middleman services but my primary method is interac e-transfer

    6. Other Parties Email Addresses
    used middleman services

    7. Other Parties Payment Email Address
    used middleman services

    8. Other Parties Messenger Username
    unarrmed

    9. Provide All Chat Logs and Additional Information Below
    Screenshot (66).png Screenshot (67).png Screenshot (68).png Screenshot (69).png Screenshot (70).png Screenshot (71).png
     

    Attached Files:

    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. Hulk

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    General Support Moderator
    General / Expediting Support (Staff): This account handles general/expediting support transactions Verified Status: This user has completed basic background and ID verification Moderator Status (Non Employee): This account handles basic community support inquiries

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    I have removed all posts that have 0 to do with the original posters dispute. Do not post your own comments to someone elses disputes or we will issue you a warning/suspension on your account.
     
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    @FrostinFlake

    Did you read the website before you decided to transfer this information over to this random person who was sending you an e-mail?

    There are Seller Protection Icons listed all over every single thread on this website so people read them before transferring any payment or account information.



    When you click on them you go to this page: https://www.playerup.com/support-tickets/knowledge-base/middleman-sellers-guide.20/. At the very top, we clearly posted:

    How will middleman services contact me?
    All middleman transactions are conducted on PlayerUp.com only. Never release any information, perform any service or release any payments if you're a seller unless @middleman contacts you through the Conversation Ticket System. PlayerUp Middleman Services will never contact you through e-mail, discord, steam, facebook, whatsapp, kik, skype, or any 3rd party service. If somebody contacts you offsite claiming they are from PlayerUp, it is a scam.

    In addition we post:

    When should I release my account information to the buyer?
    Never release your account information unless (@Middleman) contacts you through the PlayerUp Conversation Ticket System. We will never contact you through e-mail, discord, facebook, whatsapp, kik, skype, or any 3rd party service. All middleman transactions are done through PlayerUp.com for security reasons.
     
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    @FrostinFlake

    In the screenshot above, I see an email that says ID 0082726823

    https://www.playerup.com/threads/where-s-my-moeny.4940302/

    Same order number as this person.

    Unfortunately, you got conned by someone pretending to be PlayerUp offsite. There is 0 we can do to protect individuals who opt to not do business on the site itself. Anyone who sends you an email, discord message, facebook reply, etc saying they are from PlayerUp and need you to send money or send your account details is a scam. We cannot protect you sadly in this case as this is not an actual playerup middleman transaction.
     
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