1. Date Dispute Happened 27 November 2020 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value $60 USD 4. Other Parties Username mathewmj1977 5. Method Used To Pay or Receive Payment PayPal 6. Other Parties Email Addresses https://api.whatsapp.com/send?phone=905525321702 7. Other Parties Payment Email Address https://api.whatsapp.com/send?phone=905525321702 8. Other Parties Messenger Username mathewmj1977 9. Provide All Chat Logs and Additional Information Below hi I bought from the user mentioned above an instagram page with 20k followers for over two months it is making me delay and waste time without giving me a refund since after two months I find myself only with 1k follower and having already paid for the service that I was not given. I ask for an immediate refund
@Noctisxx what is the buyer's paypal email address and order number please @Francesco00 please provide us with your Paypal email and order number / IG username
Greetings @Noctisxx @Middleman @Help @support First of all, this is an ongoing 3-way middleman protected service, so there is no point in this dispute. The buyer can request cancellation through his 3-way conversation since it is not an active transaction and has not yet been closed. link to Transaction https://www.playerup.com/conversati...e-1?viewMode=condensed&paginationMode=dynamic Second of all, we would like to bring your attention to the following The buyer agreed to our TOS before starting his order Screenshot 1 The buyer signed the agreement and then provided us with his signature ID as a confirmation that he did. Link to agreement https://short.eslink.me/7agwq In the agreement, the buyer agreed to the following point. However, throughout the order, the buyer changed his username. Proof 1 The buyer provided us with this link finally. The buyer claims that he is left with only 1k followers; however, that is not true. Of course, his start count when we processed the order for the SECOND page he gave us was 800. Now he has 6k followers, and you can see the proofs below. Link to his page. https://www.instagram.com/cover_rider/ proof of start count on his first page, he has given He was delivered 1500 followers, so unlike he claims that he was ONLY delivered 1k followers, he was delivered a total of 8400 followers. Finally, the buyer agreed to the following point in our TOS agreement. We request the moderation to close this dispute as it is invalid kindly, and we request to open an investigation through appropriate channels in his active 3-way conversation by middleman as we disagree with his claim. Best regards
Greetings @Help There is no point in this dispute it is a middleman-protected purchase and his 3-way conversation is still active and running so the "scam" Calim is invalid he can request cancellation through his 3-way conversation and we can continue there we are not even credited yet for his order. Regards
how can it not be a scam if I paid for the total of 20k followers in November 2020 and in January I only received 8. among other things, having to force this procedure every time with messages and emails as I was not helped in any way but only with answers such as: your order is in progress. After two months this is the situation and wouldn't it be a scam?
@Help this can be resolved on his 3-way conversation. He can simply request cancellation there and we have already requested MM assistance I don't see any point in this dispute since the 3-way conversation is still active and being moderated by the middleman we have already requested on the 3-way conversation for a middleman to open an investigation in this. We request this Dispute to be closed as we are not yet even credited for this order and it is still taking place in the 3-way conversation
Cancellation is another option but can't you just deliver the complete followers that they've order from you or is there no other way but to just cancel your guys transaction?
Yes, it is possible of course, we are not insisting on cancellation as an option. What we are trying to say here, is whether the buyer wants to continue with hir order or cancel his order her can request it on the 3-way conversation. The only obligation here is about the claim that he was scammed when he has an active order going. Whether the buyer wants to continue or cancel we kindly ask you to close this and we will continue negotiation on the 3-way conversation and resolve this with the customer either way.
@Francesco00 @mathewmj1977 please continue the discussion about your deal inside your 3-Way Conversation ticket.
well now since the order is active I want to have my 12k followers that you have not delivered to me without me reminding you every two days how it happened in these two months because customers do not treat each other like that, it is as if you were ordering something on the internet and after two months you get only a third of what you paid and despite everything you have to insist you (customer) to get what you deserve and what you paid. Truly unacceptable situation. Should I wait until 2022 to get 12k followers? When they order 100k followers, do you send them in 3 years? We really close this thing and I pretend to have the followers I paid within a maximum of 1 week of time the way you use I don't care I have paid and I want what I deserve.
Also at the time of my payment and order on November 27, 2020 I received this message: Hello, Processing time for your order: 24 hours Time of realization: 144-168 hours Now I'm not the fool but it seems to me that 144 or 168 hours is nothing compared to the two months of waiting that I'm still waiting for. You're wrong I'm sorry
