Stolen account

I purchased an account from mcbluesky on April 18 2019. Via this platform. The original owner made several attempts to reclaim the account subsequently and finally succeeded by convincing supercell that they were the original owner and having the gmail account attached to the game changed. I can provide whatever picture evidence you need to corroborate, but am also just wondering if there is any possibility of recourse through middleman. In the least I would like other buyers to be aware of this particular seller as he is obviously fraudulent. Again, let me know if you need picture evidence to support. I would be happy to provide.

 

Automated Response​

Thank you for submitting a support ticket with the general support (non middleman support) department.

Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.

Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here:

Regular Support
For all non-middleman help related questions, please follow these instructions:
1). View the Guides Section for all commonly asked questions
2). View our Knowledge Base for all other commonly asked questions
3). If these sections above don't answer your question, please submit a Help Ticket here.
4). You can contact an agent or moderator directly using the chat system.

Disputes
If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.



















.

 

If you believe you have been scammed please open a dispute here and provide the complete details of the scam that happened with proofs so we could further assist you.
https://www.playerup.com/accounts/active-disputes/