How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened January 6, 2021 2. Are You The Buyer or Seller I'm the Seller 3. Total Transaction Value $210 USD 4. Other Parties Username Site Mediation & Pro_Store 5. Method Used To Pay or Receive Payment Middleman was used. It said PayPal money will be sent to me but was never send nor it asked me about any details for getting my payment 6. Other Parties Email Addresses 7. Other Parties Payment Email Address Middleman was used 8. Other Parties Messenger Username 9. Provide All Chat Logs and Additional Information Below Middleman Order - Transaction ID: 950000395 - Private Conversation Thank you for using PlayerUp.com Buyers Username: @Pro_Store Buyer Paid: $210 Buyer Purchased: https://www.playerup.com/middleman/?page_id=5&form=cart&p_key=10842692_96973 The next step is to send your account information in this conversation We await your return with the necessary account information: E-mail account: Password; If you have any additional questions or need further assistance, please update this ticket. Mediation, 1/6/21Report Reply Remember to remove the recovery email and phone number from the account, after sending the account please forward a screemshot that you have completely disconnected from the account. Mediation, 1/6/21Report Reply ↑ Thank you for using PlayerUp.com Buyers Username: @Pro_Store Buyer Paid: $210 Buyer Purchased: https://www.playerup.com/middleman/?page_id=5&form=cart&p_key=10842692_96973 The next step is to send your account information in this conversation We await your return with the necessary account information: E-mail account:[email protected]; Password: Qapu2196@ For quick replies, add me on Discord: gideonsden#4393 READ ME FIRST STEP YOU NEED TO ADD THE ACCOUNT TO YOUR DEVICE. For Android User : Add/login Google Account to your devices on setting menu. For IOS User : Download Google App on AppStore then add/login the account to google app. Use email address given to login. You will see a number, ask me to tap the right number or. You can go "More ways to sign in" - then choose "Enter your password". Open Clash Of Clans. Login With Supercell ID, and use email address given. Code for Supercell ID login you can find on your mail inbox. Step by Step Secure Gmail Account : - Add account/login to your devices first. - Android User : Go to Google Setting. - IOS User : Open Google App - Go to Sign in & Security - Change/add recovery email, and recovery phone - Change password - Turn On 2 Step Verification and you're done If you have any additional questions or need further assistance, please update this ticket. Click to expand... GideonRogers, 1/6/21Report Reply ↑ Remember to remove the recovery email and phone number from the account, after sending the account please forward a screemshot that you have completely disconnected from the account. Screenshot that I have removed the recovery phone and email to the account: GideonRogers, 1/6/21Report Reply the buyer confirmed the receipt, your payment will be processed and can be seen within 24 hours in your paypal wallet. thank you for using our services Mediation, 1/6/21Report Reply ↑ the buyer confirmed the receipt, your payment will be processed and can be seen within 24 hours in your paypal wallet. thank you for using our services It has been 24 hours but my payment is not yet settled. GideonRogers, Friday at 1:34 AMReport Reply When will get my payment, It is past 2 days now GideonRogers, Friday at 10:10 PMReport Reply ↑ the buyer confirmed the receipt, your payment will be processed and can be seen within 24 hours in your paypal wallet. thank you for using our services When am I going to get the payment ?? I didnt get any link to upload my payment options? What is going on GideonRogers, Saturday at 11:52 AMReport Reply Excuse me but can someone tell me about when I am getting paid? GideonRogers, Monday at 7:05 AMReport Reply Will you at least ******* reply to what I have sent GideonRogers, Yesterday at 6:47 PMReport Apart from this I raised tickets and tried to contact middleman support but all I could get was an automate response Please look into this ASAP. I need that money
You were scammed by a fake account. Try to recover the account as soon as possible. @Mediation is now banned.
How can you protect yourself from these type of scams in the future? I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (https://www.playerup.com/support-tickets/knowledge-base/middleman-buyers-guide.19/) and here is how it works for sellers (https://www.playerup.com/support-tickets/knowledge-base/middleman-sellers-guide.20/). Is there anything we can do to assist you still with this dispute? Please read this guide (https://www.playerup.com/threads/guide-combat-fraud-service.1571655/). All we need is the scammers full name and address and we can assist you further. What can you do next to resolve this issue? Can PlayerUp provide compensation for this dispute? Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - https://www.playerup.com/threads/guide-combat-fraud-service.1571655/ How can I protect myself in the future? We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite.
Well, if that is not how you help people then it is irony of your site. And thats all you had to say ? Like seriously that is the support you give me ? Even after posting a middleman I was scammed ? Because of your shitty site ? How can you allow scams wtf
You tell me that I was scammed a week after i posted several complaints and support, Is this how your site deals with customers and no compensation as well at all ? Wtf ?
I need a compensation for this, it was done through your site, this is not how you take responsibility. Are you saying even this message came from scam how come people can trust you if you cannot compensate for this
[email protected] Phone: +5511970573614 this is the email and the phone number he used to setup the recovery for the account. I cannot recover the account back right now, i need you guys to help me. Please compensate on this. This was my very first time doing this. This is not how it should have went, that message legit came from your site. You guys should take the responsibility please
A person named mediation sent you a fake message and you just hand over the account details without even reading the guides which are posted in every corner of this site.And you are blaming us. Try to recover the account by contacting game support.
How helpful are these instructions, if i am using your site and middleman services then atleast you guys should seperate it from the normal conversations you have, I was contacted to from your site your messenger service, why do you have a messenger service even like whateven? There is no mention on the site Middleman: Sellers Guide | PlayerUp: Worlds Leading Digital Accounts Marketplace about any checking to be done, it said we will contact you, WE like very descriptive, I want a compensation to this, this is your help I get, I texted and texted your message support for a week and you guys didnt reply, It took me long after going through your facebook and Instagram and what not to get to these support threads, How shitty service is this, How am I ever supposed to deal with this site anymore after this if you cannot even compensate for me. I NEED A COMPENSATION AT ANY COST, GET THE MONEY FROM THAT FRAUD USER OR WHATEVER BUT I WANT IT. I have put in years of hardwork for that account and you say it so casually that you were scammed like what even
Tell me one place where it is mentioned that I needed to check if it is legit or How exactly it is done, it has cost me everything, I was in an urgent need for money so I was selling but you guys ruined me and my life.
Please please please please compensate it is a very big loss for me, from where I come from it makes a big deal for me to get that money please
Everything is described in the guide.When the guy sent you message why didn’t you opened his profile and checked if he is legit or not?
You guys are a scammers, there is no use talking here, I will take all this over internet, I will let people know how you guys provide support to your customers. This is what you do to someone who has suffered and you take no legal action to the one who did that, you dont help even when it is done from your site, I provided you with an email with a phone number but you guys did nothing, and what is this support I was contacting you since the second day from the time I got the message and you guys kept sending me automated responses and what not, it was your fault equally that I couldn't recover my account, I will take all this to all other forums until I get helped.
