Automated Response Thank you for submitting a support ticket with the general support (non middleman support) department. Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department. Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here: Regular Support For all non-middleman help related questions, please follow these instructions: 1). View the Guides Section for all commonly asked questions 2). View our Knowledge Base for all other commonly asked questions 3). If these sections above don't answer your question, please submit a Help Ticket here. 4). You can contact an agent or moderator directly using the chat system. Disputes If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. .
https://www.playerup.com/support-tickets/knowledge-base/middleman-how-do-sellers-get-paid.68/ Payment could take 24-144 HOURS or more before its sent to the seller's account in the form of MM Balance. Once the MM Balance is credited to your account, you will need to request for the Cashout MM Balance which could take another 1-96 HOURS before its sent to your preferred payment method. To locate your MM Balance payment, hover over the "Credits" at the top right corner of the page, in your MM Balance, you will see the payment you received. To process a cashout request... https://www.playerup.com/credits/mm-cashout (If your payment has already been credited to in the form of MM Balance)
