Buyer left a feedback to get our attention and then forgot to remove it after issue was resolved

How to Report a Feedback Dispute
Please fill out all 6 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
November 15, 2020

2. Are You The Buyer or Seller
I'm the Seller

3. Total Transaction Value
$4

4. Other Members Username
@Stephanhoek93

5. Why Should The Feedback Be Removed


The Buyer purchased a premium account from us which faced a few issues and we tried resolve it with him. However our team took some time to respond to each of his messages and eventually Buyer left a negative feedback to get our attention expecting a priority support.

In the feedback, the Buyer accused us for the delay in refund (which is not in our hands) and at the same time mentioned that we might be "legit". We explained to him how the refund works through MM and tried to resolve his issue. We even offered a compensatory gift for the delay he was caused in the refund from MM.

The Buyer agreed that after receiving the refund and the compensatory gift, he would remove the feedback [Image-1]. We delivered his compensatory gift and asked him to remove the feedback as his transaction was canceled from our side. The Buyer confirmed that he was waiting for the refund from MM and after that he would immediately remove the feedback [Image-2].

The refund was already issued to him [Image-3], along with the compensatory gift which was also delivered long before. Now the Buyer has not been online since last month. He was probably waiting for the refund and soon as he received the refund and the gifts, he didn't login again to PlayerUp [Image-4]. We have attempted to contact him via PM as well but obviously no response as he is not online.

Since he has not been online to fulfil his end of the agreement, we request the support team to do so. The Buyer already agreed that he would immediately remove it after he got his refund, the only problem is he has left PlayerUp since last month.



6. Provide All Chat Logs, Screenshots and Additional Information Below

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[1] Image-1: Accepting our initial apology offer and agreeing to remove feedback

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[2] Image-2: Confirming the delivery of compensatory gift and agreeing to remove feedback soon after refund is issued

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[3] Image-3: Order canceled by MM and refund already issued

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[4] Image-4: Buyer not being active after receiving refund

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@Stephanhoek93 need your response here.

 

@Support It's been a week already; how long are we expected to wait?

We can assure you that we already tried to contact the Buyer multiple times, but he has not responded to any PM afterwards.

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His order was already canceled by the Middleman and he was already refunded.

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This was his last message sent to us, where he CLEARLY said that, he has no problem in removing the feedback after he gets the refund.

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We urge you to assist at the earliest.

 

@Support Hello?

 

Removed.