Account got blocked and buyer does not want to give promised support.

Good evening

Thank you for allowing me the chance to explain the reasoning behind my report.

This is an on-going dispute with Buga, who I bought a Mega account from here: https://www.playerup.com/threads/mega-nz-lite-account-400gb-limit.4714786/

On December the 5th I purchased a Mega account from Buga via PayPal, using the link he provides for the purchase (it redirected to playerup.com which no longer exists). On December the 7th the account was blocked and as per Buga’s request in his post, I contacted him before posting any negative reviews – specially because he states that if a negative review is left before talking to him there is no replacement “If you leave a negative review before contacting me, there will be no replacement.”. Before buying the account, I read the terms of his post and his promises “In case of problems, you will receive a replacement during the warranty period. If there is no replacement. Then you will get a refund.”; which was another good reason to contact him in good faith instead of posting something negative in the forum.

I contacted Buga through Telegram and DM in PlayerUp as he was not replying, finally we had a conversation in Telegram where he stated that the accounts sold are cracked and that sometimes they get blocked; therefore, as he specifies in his post that he will offer a replacement or refund in case any issues arise, I inquired about the warranty he offers in the post for a new account to which he replied “we don’t provide any warranty on cracked accounts” and when I pointed out what he wrote in the post he claimed that it is a common line in all his listings (implying that it does not necessarily mean what it says).

After seeing that I was not getting a replacement nor a refund I opened a case with PayPal to get my refund as I believe he is in the wrong, as he is selling something and promises some level of protection, but when it comes to it, he provides no protection whatsoever; he began to ask me to close the case many times as they as sellers “don’t like cases” it seems he only cares about his reputation but not about maintaining it; he also began to call me a scammer and to say that I breached the terms and conditions by accusing me of multiple login attempts to the account, or the use of VPN or changing the credentials of the account, it seemed he was trying to blame it on me so PayPal would not refund me.

I don’t know if this is a scam case or not, what I do know, is that this Buga person sells accounts that depend on luck of being blocked or not, and that while he advertises that he will take care of any problem in case one arises, he does not and he does not plan on taking care of it, he states that there is no warranty. My issue, more than losing the $10, is with the fact that he made a post promising a set of conditions that he is not fulfilling, I think that is misleading and quite frankly, false advertisement.

Thank you very much for giving me the opportunity to express this issue.


1. Date Dispute Happened
Example: December 7, 2020

2. Are You The Buyer or Seller
Example: I'm the Buyer

3. Total Transaction Value
Example: $10 USD

4. Other Parties Username
Example: Buga

5. Method Used To Pay or Receive Payment
Example: PayPal

Screenshots:

 

@Buga please address this.

 

Honourable playerup agent @Help and dear buyer @DrNight12

First of all i am not a scammer i delivered account in well and good condition as mentioned in my thread.
I thinks mega.nz blocked account due to suspecious activity like VPN logins.

I sold all my mega accounts without any problem and that was my last account in stock.
As buyer saying his account blocked after one day if account blocks at the first time buyer logins then its our fault then we can give me replacement or refund but buyer not used him properly but its ok we asked buyer to give us sometime currently mega accounts are out of stock but buyer created dispute in PayPal.

Buyer lefted Negative review on thread even we are co-opertaing with him and continuously replying him.

He created dispute in paypal without asking anything even we were replying him.

we requested please Close this case we will try to replace account in 1-2 days and if not so we will refund you but buyer ignored us.

i also thought to create dispute here but because this is wrong buyer is not coopertaing us

Please help me and solve this and if possible remove negative cooment on mega thread.
thier is also not opption to create middleman Buy Now link in mega threads.

 

Did you inform him about if they use VPNs or any sorts of suspicious activity like that that it would probably block/ban the account prior to your transaction?

So what is your proposal to the buyer in order to resolve this issue? Make it simple and clear.

 

@Help Sir Buyer not contacted us before buying account it was dir-ect checkout . Mega accounts only block because of using VPNs or Switching Location very quick.


But its ok if this situation occured, we can solve it.

I requested buyer many times that we will replace it in 2-3 days as they are stock currently please give us time or we will refund you after 2-3 days if we failed to replace account


Clearly account not blocked because of our mistake. but i think $10 is not so much big that you can't wait and start a case in paypal even we are repling every single message of him on telegram and requseting him to give us time to solve it.

@Help sir we don't left any possiblity that buyer open a case on paypal, thats our first paypal case. Yes we refunded some buyer when they were right but this time buyer is doing very wrong.

$10 is not big amout that i can't refund but dear buyer opened case in paypal and we can't refund him in opened case.
Because PayPal cases effect PayPal account and us also

I don't like disputes or negative feedback anywere thats why i do my job honestly


@Help If you think its my mistake or i scammed buyer please let me know

Thanks

 

@DrNight12 need your response here.

 

Thank you @Help

As I previously mentioned I do not know if this is a case of scam or a case of false advertisement, as my issue is entirely with Buga promising replacements or refund in case any issues arise, and when the issue arose, then he told me there was no such warranty. The account got blocked, I don’t know why, Buga told me that it depends on luck, sometimes they get blocked, sometimes they last for more than one year, but somehow, I am being directly blamed for the blockage when asking for the replacement that was promised in the original sale post.

In his original post, Buga states asks to: “Do not change any account details like password or email. Do not add or remove any profiles.”; which I did not do, I followed this instructions as he clearly labels that in case the buyer does not follow them, the warranty is void: “If you break the rules your warranty stops and you get no replacements! ”.

While he says that I used VPN and keeps insisting on it, I did not, I did not use VPN nor changed the account credentials nor deleted any profiles, I just logged in (copy-pasted the credentials) once and that was it. However, I was not notified or informed about the fact that I shouldn’t use VPNs or that that could lead to a block/ban. You can see the email I received with the credentials below.

The only reason I opened a PayPal case is because Buga informed me that there is no warranty and that his line promising to take care of issues is just a “common line” in all his listings, leading me to believe that I was being hung to dry and that I lost the $10 I paid. In fact, you can see how Buga still does not think he has done anything wrong, in his previous post he states that they have indeed refunded buyers in the past when they were right, but that I am doing very wrong.

As I’ve stated, my issue is more with his undelivered warranty and promises to take care of the situation more than the blockage itself, I understand it can happen, but the sole reason I bought it from him is because he promises a replacement in case something happens, which is why I followed all his rules, and contacted him in private before going public here and opening a case on PayPal.

Thank you for your attention.

 

Dear Buyer I don't Know how you get so much time to type such long responds.

I know you will only show me negative here but no problem, No account blocks without any reason i never show someone down but i want to know why you created case in PayPal when you agreed Terms and conditions before checkout that refund is only possible if we failed to deliver account within 48 hours.

Thier is no refund if account blocks because of you.

@Help Buyer still continue to post negativity against me . he is giving negative reviews everywhere. He just posted an negative review few minutes ago (not on playerup).

I can't understand why ?
Buyer Submited Negative review offsite
Buyer submited Negative comment on playerup post
Buyer Created Case in paypal sending big big huge messages there
Buyer opened dispute here.
Buyer submitted 1 star ratting offsite 3rd time few minutes ago

( I replied every message of him co-operatively and asked to give us 2-3 days because product was out of stock)
i not blocked him anywhere, i not ignored him anywhere.

Then why ???

Dear Buyer stop doing all this i never ever said that i will not give refund but what you are doing
man ???

 

Dear Seller, what I do with my time is my business, not yours, and I will write as much as I need to prove that you advertise false conditions in your post.

“Thier is no refund if account blocks because of you.” You are stating there is no refund becase you are blaming me once again for the blockage, but as I’ve told you on Telegram, PayPal and here, I did not do anything for it to get blocked, I didn’t delete any profiles, I did not change the credentials, and I did not use VPN (although you provide 0 warning about VPN use).

And don’t try to confuse @Help here, I followed your rules and contacted you in private first; and only after you said there is no warranty, even though it is written in your post here in PlayerUp, I decided to open a case in PayPal and post a negative review. And why did I submit a 1star rating on your website for the 3rd time? Because you keep deleting it; you are actively deleting negative comments on the website you control to try to fool more people, and I don’t agree with that.

If you have a problem with me giving you a poor rating for a poor service, and you have an issue with my long posts (I write long posts because I want my point to be clear, and I want it to be seen that I have nothing to hide); then either you delete your listing or you modify it to specify that there is no warranty applicable, you are fooling people into buying your product by saying you provide protection but then you don’t, and you accuse of scammer anyone who has as complaint against you.

Kind regards.

 

YOU ARE 100% LIAR AND JUST WANT REFUND THAT IS NOT POSSIBLE YOU NOT FOLLOWED TERMS AND CONDITION AND THAT IS 100% TRUE @Help IF I AM EVEN 1% WRONG THEN BAN MY PLAYERUP ACCOUNT THIS BUYER CROSSED EVERY LIMIT.

 

Dear Buga

As I have stated many times already, my biggest problem is with you advertising something you are not delivering, your post literally says “In case of problems, you will receive a replacement during the warranty period. If there is no replacement. Then you will get a refund.”; but when problems happened you said it’s just a common line and that there is no warranty. I am sorry, but this is you lying on your original post in PlayerUp. I am not lying here, as @Help can see on the screenshots I have posted that that is indeed what you said.

Your post is, at best, misleading, but very likely just false advertisement.

And I like the fact that you mentioned your website where I left the ratings, because I was going to link it here (https://playerup.com/product/mega-nz-account/) but you just deleted the whole website**, which is weird too, but anyway, I was going to link it for @Help to see that I did not post 3 negative reviews one after another, I posted 3 negative reviews, because you kept deleting the reviews I posted with screenshots and proof of this very same exact thing we are discussing here. In my opinion by deleting the negative reviews you are just proving me right but don’t want anyone to see/know, but I could be wrong, of course.

I don’t see how I have crossed every limit by complaining a dodgy practice that provides 0 protection to the buyer, but to keep peace I will suggest that @Help has enough evidence here to make a decision, and I think we should let them speak.

Kind regards.

EDIT: **The website is up again, however I am banned now there.

 

It seems like you are 100% sure that it is @DrNight12's fault why the account got blocked, can you explain to us here how you could tell whether its the buyer's fault or not why it got blocked?

 

@DrNight12 can you send us a screenshot of the message where it says the account is blocked?

 

Yes, of course.

Below there are 2 screenshots, I am using splitscreen so it can be seen that I am just copying the credentials from the email and pasting them in mega.nz; and when I try to login it says the account is locked.

Kind regards.

 

Refund Policy: Refunds are applicable in case of no delivery and if the service is not as described within a period of 2 days after an order is processed any refunds requested after two days of the purchase will either be rejected or considered partially based upon our inspection and judgment of the situation.

• Refunds on premium accounts are not applicable after the sending and securing the account if proven to be working from the first time if any issues occur after that only warranty on the account applies and no refunds are accepted.
• No replacement will be made to any premium account after securing it without sending of the login credentials. We will be able to tell scam attempts when trying to get multiple replacements for the sake of receiving numerous accounts.

These are few lines of privacy- policy you can recheck here [ https://playerup.com/privacy-policy ]



Buyer Agreed this terms and condition twice while creating account and during checkout now he is proving me wrong.

@Help you want any proofs from me please let me know

 

Do you have the means to unlock it? It looks like this issue could be fixed easily if both of you just cooperate with each other.

 

I already asked you read my messages above.

 

@Buga do you own this website? https://playerup.com/privacy-policy and do you have any proof that you asked them read the policy from this website before you proceed with your transaction?

@DrNight12 did you read this?

 

Dear Buga


As you might have noticed, we are on PlayerUp, and I’ve expressed my biggest issue being the fact that on PlayerUp you state “In case of problems, you will receive a replacement during the warranty period. If there is no replacement. Then you will get a refund.”; this is my main issue, and I said I believe you should at least modify your post to remove that and/or specify that there is no warranty as you claim.

I would also like to point out, that the website I bought the account from was www.playerup.com; not www.playerup.com therefore I nor you cannot guarantee that the text displayed was the same on both sites. Also, privacy policy is not the same as terms and conditions.

And lastly, I would like to quote your own text: “if any issues occur after that only warranty on the account applies and no refunds are accepted”; you say that while refunds are not possible warranty applies to the account, but then on private you said “What warranty?” when I asked you about it.

I will repeat this once again, as you don’t seem to understand what the issue here is, your post on PlayerUp.com is misleading and false.

Kind regards.

Yes, I have read that - and I will also say that when you buy from the website they make you tick a box agreeing to the privacy policy. However, what he quoted (I am not sure if they are still the same on the website as I am now banned) give me the reason again as I explain in the text above.

Thank you for your attention.

Kind regards.

 

Yes I own this website @Help when we create account it asks to checkmark " I accept the Terms of Service and Privacy Policy" same when we checkout.