No feedback for either parts

hello playerup staff
I've sold a Genshin Impact account and only received an email with some instructions:

1). A startup ticket has already been opened with @Middleman and the buyer. @Middleman is now verifying the buyers payment.

2). Upon verifying the buyers payment, @Middleman will activate the buyers private conversation, sellers private conversation ticket, and buyers/sellers 3 way conversation ticket.

3). No further steps are required on the sellers behalf until we have opened the 3 way conversation ticket with @Middleman, the buyer, and the seller included in the ticket. You can mark your thread SOLD

but none of this happened. he told me he already had filled the form you require to start the process, but he got no feedback from you and neither did I.

 

link for the product: https://www.playerup.com/threads/na-unlinked-ar-7-diluc-fischl-2x-barbara-ningguang.4661431/

 

Simple guide to use Middleman Service for your Sales and Purchases...
[Simple Guide] Playerup Middleman Service - New Members Read This! - UPDATED | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.

It usually takes 1-72hrs before the actual transaction starts after the identification/documents have been submitted for the buyer's verification.

My PlayerUp Middleman Order / Buy / Purchase didn't activate or start up? How can I fix this? | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.

NOTE: Payments via CC/Debit Card might take longer as it will need to be cleared first. In your online banking's transaction history you should be able to check the status of the order you just made here, if it says "Pending" it could only mean 2 things; its either PlayerUp has yet to claim the deposit you sent or your Bank is holding it for an extended period of time which you would most likely need to call your bank and confirm that its you who have made this purchase.