1. Date Dispute Happened September 14, 2020 07:14:46 PM UTC − 7 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value $30.9 USD 4. Other Parties Username mathewmj1977 5. Method Used To Pay or Receive Payment PayPal 6. Other Parties Email Address [email protected] 7. Other Parties Payment Email Address [email protected] 8. Other Parties Messenger Username : oussama512 9. Provide All Chat Logs and Additional Information Below ↑ Hello, Please provide me with your IG name Thank you for your purchase Hello mathewmj1997 ,i was just created account this platform playerup and i see a lot of steps i feel that i'm lost , can you please guide me by give what you need to provide this service oussama512 , Tuesday at 6:09 PM Report Reply Hello, Please provide me with your IG name to process your order Regards, mathewmj1977, Tuesday at 6:58 PMReport Reply bella__sac oussama512 , Tuesday at 7:20 PM Report Reply oussama512 , Tuesday at 7:21 PM Report Reply Thank you mathewmj1977, Tuesday at 8:40 PMReport Reply Are you still working for the process sir oussama512, Wednesday at 2:38 AMReport Reply Your order will be processed today mathewmj1977, Wednesday at 1:48 PMReport Reply sir the day is done and i don't see anything yet oussama512, Yesterday at 2:31 AMReport Reply I will check your order now mathewmj1977, Yesterday at 11:56 PMReport Reply and now you check it oussama512, Today at 1:20 AMReport Reply ??? oussama512, Today at 1:25 AMReport Reply Your order will be processed this morning mathewmj1977, Today at 1:46 AMReport Reply as you can see Wednesday you tell me that Attached Files: a" style="margin: 0px; padding: 10px 10px 0px; overflow: hidden; zoom: 1; background: none center top repeat-x rgb(30, 31, 32); border-radius: 5px;"> daba.jpg File size: 30.2 KB Views: 1 oussama512, Today at 1:48 AMReport Reply sir that's not professional if you can't give this service ,just give me my money back oussama512, Today at 6:46 PMReport Reply if you don't reply me under 1 hours i will offer a case
Greetings Thank you @Noctisxx for tagging us. This is an ongoing 3-way middleman secured transaction order number 922212815 Link to 3-way ticket https://www.playerup.com/conversati...e-1?viewMode=condensed&paginationMode=dynamic The dispute is completely unnecessary as the 3-way conversation is not closed yet or marked completed the buyer can cancel at any time he feels that is necessary, also it is still supervised by the middleman so there is no need for this dispute. On the other hand, the buyer's order is in progress and followers are being delivered his start count is increasing now at so his claims are inconvenient and false. Check the screenshot he attached above and check the screenshot we are attaching below Sometimes Instagram stores cache and he is stuck on the old same count he will need to clear his cache and refresh to see the change, It is not our fault that the buyer does not communicate properly and ask for instructions instead of immediately jumps to threats with false claims and unnecessary disputes! Also, the buyer is threatening with opening a case if we did not reply to him although the team is responding to him almost promptly. (please also check his own screenshots) Finally, the order takes time we cannot magically deliver 10k followers all at once and have his account banned as you can clearly see for your self the buyer purchased 10k he attached a screenshot with 700 followers and you can check his count that it is increasing unlike what he is saying or claiming. The conclusion is the dispute is unfair and totally unnecessary the buyer can go ahead and cancel the purchase on the 3-way ticket NOW if he wishes not to wait or be patient until his order is completely delivered or he can accept the order is normally in progress and wait for us to finish delivering his order naturally just like we do it with any order. We request the support @Middleman @Support @Help to kindly close the dispute because there is no need for it after clarifying the situation above. As for the buyer, we need him to confirm on the 3-way ticket whether he wishes to continue and be patient for us to deliver or cancel right away as we are not willing to lose a single penny over his order and then risk receiving another unnecessary dispute or cancellation from his side and end up in loss. Best Regards
@oussama512 @mathewmj1977 Buyer paid for 10k followers 2 weeks ago. When he started off providing you the channel he had this many below: 710 When I go to his instagram page now he has 717. It's been 2 weeks, no updates, buyers wants to cancel, and we will now approve the cancellation. This case has been sided in favor of @oussama512 Please be more precise on when the buyer will receive followers and what may happen so they don't sit around and wait causing stress on their end thinking they maybe duped to avoid these type of cancellations in the future.
