Can t open dispute

Discussion in 'Help - Find Support Answers' started by MickBrown, 9/17/20.

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  1. MickBrown

    MickBrown
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    Suspended Status: This user has been suspended for terms of service violations or fraud practices

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    Hi, I contacted you yesterday as I believed someone is impersonating me and trying to scam someone into thinking they can buy my account.

    I was told to open a dispute but when I click the link I get an error. I tried to manually open one in the forum but was told that I need to create an account. I did that (this account) but I’m seeing a message that I do not have the privilege to post here so I’m stuck.

    Please can you help? The account in question is in the name of Mik Brown and is selling an Empires and Puzzles level 70 account for $4500.

    I have also just received a message saying this account is suspended for not logging in for over 60 day! I literally just created this account.
     
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  2. PlayerUp

    PlayerUp
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    Automated Response

    Thank you for submitting a support ticket with the general support (non middleman support) department.

    Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.

    Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here:

    Regular Support
    For all non-middleman help related questions, please follow these instructions:
    1). View the Guides Section for all commonly asked questions
    2). View our Knowledge Base for all other commonly asked questions
    3). If these sections above don't answer your question, please submit a Help Ticket here.
    4). You can contact an agent or moderator directly using the chat system.

    Disputes
    If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.



















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  3. Help

    Help
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    https://www.playerup.com/members/mik-brown.820926/ are you saying that this is the one who's trying to impersonate you?
     
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