Why my tickets are not getting answered

Discussion in 'Help - Find Support Answers' started by Brock2004, 9/15/20.

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  1. Brock2004

    Brock2004
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    High Risk Status: User has been flagged by the system for one or more reasons. Proceed with caution.

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    My Location:
    I basically got scammed on the site and I'm not getting any response from the support
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
    Help likes this.
  2. PlayerUp

    PlayerUp
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    Automated Helper Bot
    Bot Status (Automated): Handles automated general support inquiries

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    Automated Response

    Thank you for submitting a support ticket with the general support (non middleman support) department.

    Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.

    Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here:

    Regular Support
    For all non-middleman help related questions, please follow these instructions:
    1). View the Guides Section for all commonly asked questions
    2). View our Knowledge Base for all other commonly asked questions
    3). If these sections above don't answer your question, please submit a Help Ticket here.
    4). You can contact an agent or moderator directly using the chat system.

    Disputes
    If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.



















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  3. OP
    OP
    Brock2004

    Brock2004
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    High Risk Status: User has been flagged by the system for one or more reasons. Proceed with caution.

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    I need an actual response, not an automated one
     
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  4. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.
     
  5. Help

    Help
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    Community Moderator

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    If you have been scammed please create a dispute here with complete details so we could further assist you.
    https://www.playerup.com/accounts/active-disputes/
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
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