Account Use

Automated Response

Buyers: I just paid. How do I start my order?HideExpand

If you have purchased an item through PlayerUp Middleman Services "Buy Now" option, then after the payment has been processed you'll need to fill out this form in order for your order to startup. If you have already completed this form, then your order will start shortly.

Sellers: How do I receive payment after completing my order inside the 3 way conversation?HideExpand

Please read this step by step guide

Sellers: Can I receive an update on my payment status?HideExpand

Please note that we DO NOT respond to duplicate tickets regarding your payment status in order to ensure everything is organized into 1 private conversation ticket so we won't reply to this ticket if you're requesting an update. If you have questions regarding your payment status, please post inside your private conversation ticket and remain patient so we can reply back. Meanwhile, you can track your payment status here.

Sellers: How can I track my payment status?HideExpand

Click Here

Sellers: Where can I view my payment history and logs?HideExpand

Once your payment has been sent, your private conversation ticket/3 way conversation ticket will show as completed and you can view a transaction log here for your records. If you're unable to view your transfers, simply select All Actions, select Transfer, and then press GO to pull up all your past transfers.

Sellers: What if my order hasn't been activated and I have questions?HideExpand

If your private and 3 way conversation ticket hasn't been activated, than an agent will update this ticket shortly.

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https://www.playerup.com/accounts/active-disputes/

Please open a dispute here and then we will investigate this further.