Resolved Confused user gave a positive review but selected negative option before submitting

How to Report a Feedback Dispute
Please fill out all 6 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
August 02, 2020

2. Are You The Buyer or Seller
I'm the Seller

3. Total Transaction Value
NA

4. Other Members Username
@Roshen1032

5. Why Should The Feedback Be Removed

This person posted 2 feedbacks to our profile. One of the feedback is positive and has no additional review in it (only the default message). However, the second feedback posted by him has an additional review note in it. The detailed review [1] given by him clearly indicates that the feedback is positive, but he selected a wrong category before submitting the feedback [2], because it shows a negative feedback (even with a positive detailed review).

The review clearly says,

Very good way to sell our online account. 100% trustworthy. They provide a very good customer service.The money will be credited within a few days. A very userfriendly site in this field. Every problems caused in the payment of money will be resolved very quickly. The customer service replays to every problem very quickly.

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Any sane person would agree that the detailed review is positive, but accidentally the user selected a wrong option of negative feedback before submitting it. WE REQUEST YOU TO FIX THE FEEDBACK CATEGORY BASED ON THE DETAILED REVIEW OF THE BUYER.

Link to the feedback is:

https://www.playerup.com/trade/feedback/confirmed-completed-transaction.271267/view​

We tried contacting the Buyer, but got no response.



6. Provide All Chat Logs, Screenshots and Additional Information Below



[1] Positive review in the additional detailed note

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[2] Wrong feedback category

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Resolved.