Chris Valentine and immortally - Order Number - 1130000000995248007 - Buyer Seller Dispute

1. Date Dispute Happened
7/27/2020

2. Are You The Buyer or Seller
i'm the seller

3. Total Transaction Value
$300 USD

4. Other Parties Username
Chris valentine

5. Method Used To Pay or Receive Payment
@Middleman

6. Other Parties Email Addresses

7. Other Parties Payment Email Address


8. Other Parties Messenger Username


9. Provide All Chat Logs and Additional Information Below

look what he said in the reply above he is admitting that "The BUYER HAS THE ACCOUNT " and i want my account back or the money .
i sent a message to middleman support to open investigation on this matter and thankfully middleman opened investigation .
You can't get the account and the money too .
You should give me the account or the money.
and heres the proof that he changed the email and the password so when i try to reset my password there is another email which i should sent to reset password .
the original email was : [email protected] and he changed it to this ... in the photo below
so basically he hacked my account and cancelled his order , im tired of this i've been all day trying to recover my account but i couldn't .
He Already admitted that he has the account ( THE BUYER HAS THE ACCOUNT ) And he is trying to keep it and cancel the order .
This buyer is a scammer and i am waiting help from middleman .

the first photo is from 3 way conversation.

 

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
27 June 2020

2. Are You The Buyer or Seller
I'm the Buyer

3. Total Transaction Value
$300 USD

4. Other Parties Username
Immortaly

5. Method Used To Pay or Receive Payment
Credit Card

6. Other Parties Email Addresses


7. Other Parties Payment Email Address
Unknown

8. Other Parties Messenger Username
immortally

9. Provide All Chat Logs and Additional Information Below

• Investigation Opened Middleman Order - Transaction ID: 1130000000995248007

1. 
   Thank you for using PlayerUp.com to secure your order -
   
   Sellers Username: immortally
   
   Buyers Username: Chris Valentine
   
   Buyer Paid: $300
   
   Buyer Purchased: https://www.playerup.com/middleman/?page_id=5&form=cart&p_key=10644153_55593
   
   We have created and activated your 3 Way Conversation Ticket. The seller immortally, the buyer and @Middleman have now been added to this ticket. The next step is to have the seller immortally complete the delivery for this transaction. Below contains step by step general guides which you can click on to view how to finalize your delivery.
   
   If you're unable to expand the blue bar options below, click on this guide link to fix the issue and view what needs to be done next.
   
   What does the seller need to do next to complete delivery and be paid for this transaction?
   Account Delivery Guide (Click Here)Expand
   Social Media Service Delivery Guide (Click Here)Expand
   Currency/Items Delivery Guide (Click Here)Expand
   Top Up Service Delivery Guide (Click Here)Expand
   Boosting/Powerleveling Service Delivery Guide (Click Here)Expand
   What is the next step after the seller has completed delivery?
   Post Delivery: After the seller has completed delivery, what is the next step?Expand
   Post Delivery: After confirming delivery, how does the seller receive payment?Expand
   Please note that a @Middleman agent will monitor and possibly update this ticket from time to time. We ask that you remain patient during this process. If you have any additional questions or need further assistance, please update this ticket.
   
   Middleman, Sunday at 4:22 PMReport
   Reply
   
   
2. 
   hello , i have a facebook account and zynga poker account linked to that facebook account , i have now 93Trillion chips (an extra 33T for free ) i am above level 170+ i have 23K+ golds .
   1.my facebook account is : [email protected]
   2.my facebook password is : adilvokrri133
   
   here's screenshot my zynga poker account
   
   Attached Files:
   • 
     a" style="margin: 0px; padding: 10px 10px 0px; overflow: hidden; zoom: 1; background: none center top repeat-x rgb(30, 31, 32); border-radius: 5px;">
   • 
     ZYNGA POKER ACCOUNT.jpg
     File size:
     157.2 KB
     Views:
     3
   immortally, Yesterday at 9:57 AMReport
   Reply
   
   
3. 
   This message is to inform both parties that immortally has requested to change the prefix to Seller - Confirms Delivery
   AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
   Seller Confirms Delivery
   
   The seller has confirmed as-described delivery and full transfer of game account ownership to the buyer.
   
   Buyer: What does the buyer need to do next if they're satisfied with the item delivered?Expand
   Buyer: What does the buyer need to do if they're not satisfied with the item delivered?Expand
   Buyer: What does the buyer need to do to cancel this order?Expand
   Seller: What is the next step after you have confirmed delivery?Expand
   Seller: Where do I post if I have questions regarding my payment?Expand
   Seller: What if the buyer doesn't confirm delivery?Expand
   
   Middleman, Yesterday at 9:59 AMReport
   Reply
   
   
4. 
   This account is restricted for for illegally transferring chips, it is of no use. Attached is a screenshot of the table restrictions on the account. Since I know you can't get the restrictions lifted by Zynga, this account is useless. Please refund the purchase and take the account back
   
   Attached Files:
   • 
     a" style="margin: 0px; padding: 10px 10px 0px; overflow: hidden; zoom: 1; background: none center top repeat-x rgb(30, 31, 32); border-radius: 5px;">
   • 
     Screenshot_20200727-101207_Zynga Poker.jpg
     File size:
     650.3 KB
     Views:
     1
   Chris Valentine, Yesterday at 10:13 AMReport
   Reply
   
   
5. 
   Automated Response
   
   Buyers: I just paid. How do I start my order?Expand
   Sellers: How do I receive payment after completing my order inside the 3 way conversation?Expand
   Sellers: Can I receive an update on my payment status?Expand
   Sellers: How can I track my payment status?Expand
   Sellers: Where can I view my payment history and logs?Expand
   Sellers: What if my order hasn't been activated and I have questions?Expand
   
   
   
   .
   
   Middleman, Yesterday at 10:13 AMReport
   Reply
   
   
6. 
   this restriction is only to 1M/2M STAKES AND UP TO 20B SPIN & WIN UP and all zynga poker accounts for the moment only can play 1m/2m stakes if they have trillions and everybody know this , so this is a joke from the buyer he didn't asked me for anything before he bought the account . As you can see he logged into the account and changed the email and password so now he wants to keep the money and the account .
   
   immortally, Yesterday at 10:33 AMReport
   Reply
   
   
7. 
   This is a lie, these are not restrictions on all accounts, only on accounts that have been suspended for violating TOS. I've attached a screenshot of a current Zynga account without restrictions as proof. I DID NOT change the password, however the seller has and I no longer have access to the account as it logged me out and said the password has changed. The seller changed the password . I only logged in to check the account and immediately messaged you to inform the account is banned.
   
   Attached Files:
   • 
     a" style="margin: 0px; padding: 10px 10px 0px; overflow: hidden; zoom: 1; background: none center top repeat-x rgb(30, 31, 32); border-radius: 5px;">
   • 
     Screenshot_20200727-130834_Zynga Poker.jpg
     File size:
     565.3 KB
     Views:
     1
   Chris Valentine, Yesterday at 1:11 PMReport
   Reply
   
   
8. 
   This message is to inform both parties that Chris Valentine has requested to change the prefix to Buyer - Need MM Assistance
   AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA The buyer is requesting tech support assistance. While waiting for a middleman agent to reply, please write and describe a full lengthy question with as much detail as possible so a middleman agent can assist you properly when they reply. If you have already written a response, then no further work is required and a middleman agent will respond to this ticket shortly.
   
   Middleman, Yesterday at 1:48 PMReport
   Reply
   
   
9. 
   this user is a scammer he changed the email and password of the facebook and he has the account now he wants to take his money back , i really hope at least to get the account or the money , i already delivered the account and he changed the password and the email so i no longer have access to the account .
   The photo the guy uploaded doesn't have trillions so till player reach 1 trillion theres no restriction to access big tables because u can't play big tables anyway , but i will sent you a prof that all accounts that have reached 1 trillion are restricted and everybody knows it you can check at texas holdem poker at facebook .
   
   The guy is a lier and look first : he logged into my account and sent a sreenshoot of it and then on the other reply he said my account is banned , he is a scammer .
   how did you take screenshot of the account if account was banned ?
   
   anyway at least i want my account back or the money .
   
   immortally, Yesterday at 9:00 PMReport
   Reply
   
   
10. 
    You're projecting a bit there. You are obviously the scammer. YOU are the one that changed the email and password. I DID NOT CHANGE THE EMAIL OR PASSWORD, THAT IS A FLAT OUT LIE. if it's your account just contact Facebook support and tell them your account was hacked and you'll get the password and e mail reset. But you won't, because you're lying. 2nd the amount of chips you have has nothing to do with table restrictions, why would they ban you from high stakes tables once you have the chips to afford it? That makes absolutely no sense, they put those restrictions on your account for buying chips from 3rd parties i.e. illegally transferring chips. If the middleman requests I can gladly provide proof of this as well. This is the the last response I will give until support arrives, this seller is clearly a fraud and frankly a liar. I'll be awaiting for middleman support to correct this issue
    
    Chris Valentine, Today at 1:01 AMReport
    Reply
    
    
11. 
    This message is to inform both parties that Chris Valentine has requested to change the prefix to Buyer - Cancel Order
    AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA The buyer is requesting this transaction to be cancelled to receive a refund or exchange. If the seller approves the buyers request for a refund, please click on Change Order Status and select the "Seller - Cancellation Request" option. If the seller denies the buyers refund request, please respond back stating your reason and a middleman agent will respond to your rebuttal shortly.
    
    Middleman, Today at 1:06 AMReport
    Reply
    
    
12. 
    this buyer is a scammer he wants to keep the account and the money , this is not fair , im trying to contact facebook to see if i can get back the account .
    Give my account back and get your money this is simple.
    till i recive my account back from this scammer or from contacting facebook i refuse to give back the money .
    freeze the funds till i can get back the account .
    
    immortally, Today at 1:54 AMReport
    Reply
    
    
13. 
    he didn't ask me anything before buying the account and he already knows that zynga has restricted all their players that have trillions to play 1m/2m STAKES and other lower stakes tables in order to stop transfering chips from player to player for the moment .
    the players still can play tournaments (sit&go and spin&win up to 20B ) becouse in tournaments theres no way you can transfer chips from player to player .
    
    he logged into my account changed the password and the email , and now he wants to keep the account and get the money back with the excuse that the account is restricted to play high stakes , everyone that has 1 trillion chips in zynga is restricted to play high stakes for the moment in order to don't allow players to transfer chips .
    
    he even said my account was banned , if my account was banned he wouldn't be able to take screenshot of my poker account .(BIG LIE)
    
    I'm respectfully requesting to get my account back or the money .
    
    immortally, Today at 2:41 AMReport
    Reply
    
    
14. 
    This message is to inform both parties that Middleman has requested to change the prefix to Investigation Opened
    
    Middleman, Today at 4:03 AMReport
    Reply
    
    
15. 
    This is all for show, please read the previous messages. I don't have password, he changed it as soon as I asked for a refund. The account is "banned" from high stakes tables for cheating, this is true, I don't know how this is a lie?If all accounts with 1T chips were banned from tables with 1T buy ins, the tables wouldn't exist, but they do.
    If you need more proof than provided I can contact zynga about the restrictions on the account and when brought to their attention they'll take back all the chips for cheating.
    Buyer has the account, I don't, it would just be a lot simpler to refund the purchase as he sold an account already restricted for cheating. He's not contacting Facebook to get the password back, that would take a few minutes. He has the account
    
    Chris Valentine, Today at 8:00 AMReport
    Reply
    
    
16. 
    Opened an investigation on this.
    
    https://www.playerup.com/accounts/active-disputes/create-thread
    
    Please open a dispute here so we can have our entire team figure this out and get this resolved for the both of you.
    
    Middleman, Today at 8:31 AMReport
    Reply
    
    
17. 
    look what he said in the reply above he is admitting that "The BUYER HAS THE ACCOUNT " and i want my account back or the money .
    You can't get away with this SCAMMER.
    i sent a message to middleman support to open investigation on this matter and thankfully middleman opened investigation .
    You can't get the account and the money too .
    You should give me the account or the money.
    and heres the proof that he changed the email and the password so when i try to reset my password there is another email which i should sent to reset password .
    the original email was : [email protected] and he changed it to this ... in the photo below
    so basically he hacked my account and cancelled his order , im tired of this i've been all day trying to recover my account but i couldn't .
    He Already admitted that he has the account ( THE BUYER HAS THE ACCOUNT ) And he is trying to keep it and cancel the order .
    This buyer is a scammer and i am waiting help from middleman .
    
    Attached Files:
    • 
      a" style="margin: 0px; padding: 10px 10px 0px; overflow: hidden; zoom: 1; background: none center top repeat-x rgb(30, 31, 32); border-radius: 5px;">
    • 
      facebook1.jpg
      File size:
      25.3 KB
      Views:
      0
    immortally, Today at 8:48 AMReport
    Reply
    
    
18. 
    Then contact Facebook support and tell them your account was hacked and get the email/password reset. It's your account, YOU can recover it, I cannot. Once you get the account back, and secure it, refund the payment. You get your banned account back, I get my money back. All parties are suited. I'll wait
    

 

i can't get back the account i have tried all day long contacting them.
i can't get back my account becouse You changed the email and password .
GIVE ME MY ACCOUNT BACK AND YOU WILL GET YOUR MONEY BACK .
You already admitted in the 3 way conversation that : The Buyer has the account
You can't keep the account and the money too .

 

he addmited in 3 way conversation that " The buyer has the account "
the buyer wants to keep the account and the money .
i delivered my account , he changed the email and the password and canceled the order .
he is now trying to find an excuse to even saying that my account is banned , how could he take screenshot of the account and sent it to three way conversation if my account was banned.

I JUST WANT MY ACCOUNT BACK AND HE CAN TAKE HIS MONEY BACK .

 

@Middleman yes i am the owner but i only used it for games and is not my real name on the facebook account .i've tried all the way to get my account back but i can't .

look this buyer didn't contacted me at all before buying the account .
he planned it very good becouse he already knows this . IM GOING TO SHOW AN IMAGE FROM ZYNGA POKER SITE ABOUT THE RESTRICTION


So as you can see all the account that have trillions have some table restriction .

This is the excuse that "The Buyer " is using trying to keep the account and the money .

The BUYER has the account as he already addmited in the 3 way conversation i marked it with red line .
Im only requesting to get my account back or the money .

 

@Middleman "The Buyer" also said that my account is banned and as you can see in the screenshot it isn't banned .
I told the Buyer to give my account back and he can take his money back , he is just lying.

 

@Hulk yes I can but my phone doesn't allow screenshots of Facebook logins for security reasons, I'll have to do it from home after work. Please beIbe patient as I am willing to provide any evidence you may need, but I also need to work, I'll provide any evidence you request in a timely manner. Also,I did not change any info on the account, I simply logged in to check, saw it has been restricted for cheating, and requested the seller take back the account. In my first and second screenshot you can see the difference between an account restricted for cheating and one not. I don't want a compromised account, it is of no use. I just wanted to give it back. Next thing I see this guy is accusing me of changing the password and trying to scam him. You may check the time stamps of when I logged in to check the account and when I reported the account as a bad account, it should be almost immediately.

 

@Hulk sorry, just to clarify, yes I am locked out of the account, yes I will provide a screenshot after work

 

how can you continue to lie like this . he cannot post a anything without changing what he said .
he says that he can logg into my account then he says he can't.
he says that my account is restricted then he says my acoount is banned
he says that the buyer has the account and then he says than i have the account .
it's Ridiculous !

The buyer knows everything he is just trying to find an excuse to get the account and the money too .
look the difference between first screenshot and the second screenshot i'am going to explain .
Until you reach 1 Trillion the big tables are opened , once you reach 1 Trillion your account is restricted (for security reassons )to play big tables to avoid transfering chips player to player .(you can see the photo from zynga poker site about restriction to high tables ) that i uploaded already

in the 2nd screenshot that he took he doesn't have enough chips to play in big tables so he can't access them anyway.
But once an account reach 1 Trillion it gets automatically restricted to play at high tables .
i will post a video from youtube here is what i'am trying to explain .

 

not sure why the upload image option is removed, but as requested. Please let me know if there is anything else you need here is the link to my screenshot in case that didn't work: https://ibb.co/1rtbK2Z

 

@Hulk see attached YouTube video of people playing the 1T buy in table, all have more than 1T chips, the person recording has 9T, all playing on the table. The reason the account he sold is not allowed on the table is because it was banned from those tables for violating TOS. This is a permanent restriction placed on the account by Zynga. I would think a sold account having these permanent restriction on them for being caught cheating would be relevant information for the seller to include in the sale, right? I don't know what happened to the account after I brought this up, I just asked for a refund, I didn't want it, I didn't change anything.

 

@Hulk This video was posted on 29 march 2020 i already posted a statement ftom zynga site .
anyway i'm forcing him to keep the account , i just want my account back and he can take his money back .
He is refusing to give me the account , he is trying to use it as an excuse to keep the money and the account .
i've tried to contact the support but i couldn't , becouse i can proof that the buyer has the account and i'am going to upload it here its a video .

 

@Middleman @Hulk