I have paid and then you banned the user!!!!

Discussion in 'Help - Find Support Answers' started by Abdelsattar, 7/5/20.

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  1. Abdelsattar

    Abdelsattar
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    is this a kind of robbery or what! i paid you and now you banned the user and my money gone!!! i want my money back now!!!!
     
    #1 Abdelsattar, 7/5/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. PlayerUp

    PlayerUp
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    Automated Helper Bot
    Bot Status (Automated): Handles automated general support inquiries

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    Automated Response​

    Thank you for submitting a support ticket with the general support (non middleman support) department.

    Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.

    Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here:

    Regular Support
    For all non-middleman help related questions, please follow these instructions:
    1). View the Guides Section for all commonly asked questions
    2). View our Knowledge Base for all other commonly asked questions
    3). If these sections above don't answer your question, please submit a Help Ticket here.
    4). You can contact an agent or moderator directly using the chat system.

    Disputes
    If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.



















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    #2 PlayerUp, 7/5/20
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  3. OP
    OP
    Abdelsattar

    Abdelsattar
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    love you you i have submit many tickets there and no one replies. u r theif love you you and your website. u stole my money
     
    #3 Abdelsattar, 7/17/20
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  4. Support

    Support
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    Just cancel your order and wait for middleman to refund you.

    Step 1: Go To Your 3 Way Conversation Ticket
    If in event you need to cancel your order, please go to your 3 Way Conversation Ticket.
    Step 2: Change Order Status To Cancelled
    In the upper right corner, click Change Order Status (Blue Icon) and select Buyer - Cancel Order. If you don't have a 3 way conversation ticket yet, post in your pre middleman order startup ticket that you wish to cancel your order.
    Step 3: Wait For Agent To Approve Cancellation
    Wait for Middleman to process your cancellation. Once your cancellation has been processed, Middleman will post specific details on your cancellation inside your private and 3 way conversation ticket.
    For more information on how to cancel your order.
    https://www.playerup.com/threads/guide-how-to-cancel-a-middleman-order.3146793/
     
    #4 Support, 7/17/20
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