Stole Money User Cartel - refund scammer

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
February 1,2020

2. Are You The Buyer or Seller
I'm the Buyer

3. Total Transaction Value
$70

4. Other Parties Username
Cartel
https://www.playerup.com/members/cartel.290709/

5. Method Used To Pay or Receive Payment
PayPal

6. Other Parties Email Addresses
[email protected]

7. Other Parties Payment Email Address

[email protected]
8. Other Parties Messenger Username

discord :

Cartel#4987

9. Provide All Chat Logs and Additional Information Below

Apologies
in advance. There wasn't a Prefix for banned account or refunding so I chose "recalled account" as it seemed close enough. Even though he didn't take the account back, he got me banned instead.


I blacked out my email address because I am using that email address and don’t want it out here on a public forum. I can send the u edited version via DM in needed .


Also note that I Tried to buy from him on here and after 1-2 weeks of waiting for him to fulfill the order . I contacted him and he told me he doesn’t like this site and prefers to handle payment directly.

I just found out the reason why I was banned a few days ago whenever I contacted yostar to see if I can get unbanned.

So that is why there is a delay between intial purchase In February and the support email in July Since I believed I got banned for RMT and was so bummed out I didn't even want to contact support and beg for my account to be unbanned. I just asked them a few days ago though since I really wanted to play the game again and they told me I was banned for Refunding purchases in the amount of $169.94 and I must pay it off before they will.

 

@Cartel dispute against you.

 

The whole conversation chain leading up to the email message stating the reason why I was banned .

Adding for clarity since I believed until a few days ago that I was banned for RMT. The support staff didn’t even care about that they just didn’t like the refunds .

If needed I can ask support when the refunds took place for further clarity . Hopefully they have that information still stored I was given a 3 year ban and when i

 

Good day everyone as a mention to my post or in my every post in this website "ALWAYS BUY AT YOUR OWN RISK"
That's mean I don't have any reponsibilities if any issues may occur to their account.

 

The user just contacted me taunting me on discord. I haven’t reached out to him ever since this incident. I think this complete lack of professionalism and his very vague response of “ always buy at your own risk” without addressing the allegations means that he did refund . And he just won’t admit it .

Like I said my account was banned for refunds . Not from purchasing an account or from RMT like I clearly admitted to the support staff.

As seen in the embedded images . I mention topping up from a 3rd party twice and they clearly don’t care about none of that . Now I have purchased my way back into the account so I’m out $70 for cartels “ service” plus the $169 from HIS refunds .

If you need even more proof I can simply ask them when did the refunds occurs . I would rather not risk it since I got my account back and don’t want to somehow jinx myself into having them Reban me.

 

Don't tell me you didn't read our terms and conditions? And proceed placing 2packs of order ,How come you read but didn't understand it ^^?
All my post here in Playerup got a line "ALWAYS BUY AT YOUR OWN RISK" and I ask you to read it on our server and now you want me to refund your money for what you agree before ?You better close this thread because I will fight what I my right ! Learn to read before you agree in next seller will deal for what you are buying ,Thats all Thank you to all admin and mod here ,More power PLAYERUP!

 

Im here explaining my self that I don't have any responsibilities here ,

 

Most of 3rd party seller here are using refund method ,
heres the term and conditions.
Good day My Beloved Costumers Before placing an order with us, you agree to the terms and conditions that all black market purchases are non legit purchases used by other third party person. We do not use any INJECTIONS, CREDIT CARDS , MODDED APK. We only use normal top up via google play(we use android device) and that's thru # method that we use. If your account gets banned,negativity or deleted, we are not liable for any of the loss. Feel free to contact us for more information that you need before placing an order with us. This will be a non-refundable and non-disputable against paypal. Once order has been placed, you will be bound to agree to the terms that we included. All relevant information and screenshot will be uploaded to paypal for your disputes and refund. You will only get refunded once we did not complete your order.. Accepting this request is not disputable nor Chargeback. Thanks and Have a nice gameday!

 

i always explain the risk about this method eventually his game is strict for it,And most of them got ban and they take it since they agree with my term and condition,as you can see this was last feb and Only him is here trying to get what he agreed to lose.

 

No I did not know he was going to refund. I have bought currency before in other games (not on this website) and everyone knows that refunding any purchase, legit or through a 3rd party is an instant ban on the game account. All non scam Top up services just use currency exchanges- usually in Singaporean dollars since its very cheap over there and promo deals/in app purchase coupons. Game companies might look the other way when it comes to topping up but I have never heard of any game company being okay with charge-backs. The only time you should refund is through the playstore/appstore the normal way. I don't see how anyone would spend money to willingly be instantly banned by refunding.

The terms and conditions he said to you is the same one on his website. I can pull up the whole conversation log on Discord if I need too. Zero indication that he was going to refund the money. I am no longer in his discord server to provide screenshots,I left it after the order was complete. I can tell you though all I he did was copy/paste those ToS in a channel, told me to confirm and then he dm'ed me when he was ready as seen in the earlier messages.

 

To be honest I can cover the money he pay for it but he complain just by now and he purchased it last feb 2 2020 ,that was a long time and We don't have any reponsibilities to it.
1. The time of complaint and support is now over
2. He accepted the risks by purchasing
Even I don't put what method we are using to our term and conditions it was clearly written there.
If your account gets banned,negativity or deleted, we are not liable for any of the loss.

 

@Cartel I can ask them the date of the refunds. they probably still have that on file. I was banned less then a month after topping up. I didn't even bother asking why I got banned since as stated before.

1. I assumed it was because of purchasing an account.
2. I assumed it was because I topped up with 3rd party

Which is an acceptable risk, They didn't mention it was against ToS till a week after I topped up but i chalked it up to "eh should have known better anyways" and left it alone.

I was also incredibly bummed out I spent so much time on the game everyday I didn't even touch my other legit account and swore off the game Until recently since there is a new banner for a unit I was hyped for during launch. I decided to just send them my plea email to see what would happen since I was no longer salty about it. That is when they told me the reason why I was banned.

I'll take the $70 you stole from me. Even Better I would love to also get the $169 ransom fee I had to pay to get my account back since You were the one who put me in this spot. I'll let the mods decide that. i'm not responding to you anymore.

 

Our support does NOT guarantee an extended support or any refund beyond 3 months.

Furthermore it is not proven and non-conclusive that his ban is due to OUR topup service.

Our support does NOT guarantee an extended support or any refund beyond 3 months"

Given to the period of long time, it can be presumed that the buyer himself placed an order from another seller from or after February. There is no conclusive proof, that the ban is linked to OUR service.
"If your account gets banned, put on negative status or deleted, we are not liable for any of the loss."

 

I just sent then an email asking when the refunds took place. Really didn't want to bring it up with them again now that I got my account back but whatever. Will update when I get a response back.