Stole Money Got scammed from a buyer after using a fake middleman conversation

Discussion in 'Disputes - Banned Scammers' started by Mahe, 6/3/20.

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  1. Mahe

    Mahe
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    How to Report a Dispute
    Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

    1. Date Dispute Happened
    Example: June 3, 2020

    2. Are You The Buyer or Seller
    Example: I'm the Seller

    3. Total Transaction Value
    Example: $84 USD

    4. Other Parties Username
    Example: assistente.748761

    5. Method Used To Pay or Receive Payment
    Middleman

    6. Other Parties Email Addresses
    Not available

    7. Other Parties Payment Email Address
    Not available

    8. Other Parties Messenger Username
    Not available

    9. Provide All Chat Logs and Additional Information Below
    Buyer requested to buy an item that I offered (4 gift cards for psn) the total price is 84$, I received his request using middleman conversations and after sending him the codes and he confirmed receiving and that they are working, then he deleted his account, the conversation and I didn't receive anything

    All screenshots of his messages and confirmation of receiving can be found here
    https://ibb.co/4mMhsfn
    https://ibb.co/tKSBqZs
    https://ibb.co/kJ1MFrZ
    https://ibb.co/BqpCg6Q
    https://ibb.co/ZNVDNyb
     
    #1 Mahe, 6/3/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. OP
    OP
    Mahe

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    up
     
    #2 Mahe, 6/7/20
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  3. Hulk

    Hulk
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    General / Expediting Support (Staff): This account handles general/expediting support transactions Verified Status: This user has completed basic background and ID verification Moderator Status (Non Employee): This account handles basic community support inquiries

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    Did you read the website before you decided to transfer this information over to this random person who was sending you an e-mail?

    There are Seller Protection Icons listed all over every single thread on this website so people read them before transferring any payment or account information.



    When you click on them you go to this page: https://www.playerup.com/support-tickets/knowledge-base/middleman-sellers-guide.20/. At the very top, we clearly posted:

    How will middleman services contact me?
    All middleman transactions are conducted on PlayerUp.com only. Never release any information, perform any service or release any payments if you're a seller unless @middleman contacts you through the Conversation Ticket System. PlayerUp Middleman Services will never contact you through e-mail, discord, steam, facebook., whatsapp, kik, skype, or any 3rd party service. If somebody contacts you offsite claiming they are from PlayerUp, it is a scam.

    In addition we post:

    When should I release my account information to the buyer?
    Never release your account information unless (@Middleman) contacts you through the PlayerUp Conversation Ticket System. We will never contact you through e-mail, discord, facebook., whatsapp, kik, skype, or any 3rd party service. All middleman transactions are done through PlayerUp.com for security reasons.
     
    #3 Hulk, 6/10/20
  4. Hulk

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    User has been banned already.

    How can you protect yourself from these type of scams in the future?
    I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide).

    Is there anything we can do to assist you still with this dispute?
    Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further.

    What can you do next to resolve this issue?
    Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal.

    Can PlayerUp provide compensation for this dispute?
    Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - Guide - Combat Fraud Service

    How can I protect myself in the future?
    We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite.














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    .
     
    #4 Hulk, 6/10/20
  5. OP
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    Mahe

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    I'm attaching the notifications from my email but the buyer send me through middleman conversation system and I saw middle man in this conversation and even at the end this scammer tagged @Middleman and said that he received the information correctly and wants to release the money. So, I didn't give him the information in an email or other application however the conversation was deleted after the user got banned. So, you should have this information somewhere in your #.

    Also, how do you know that this was a paypal transaction? The buyer didn't send any money outside the website and his last message that I'm going to receive the money through the website

    @Hulk
     
    #5 Mahe, 6/11/20
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  6. OP
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    Mahe

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    Regarding the information about the buyer full name and his paypal account? How can I know this information? Is it supposed that the buyer adds this information himself when creating the account? So can you help me find this information in your #?
     
    #6 Mahe, 6/11/20
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  7. Hulk

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    Send screenshots.
     
    #7 Hulk, 6/11/20
  8. OP
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    Mahe

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    @Hulk

    Here are all his messages in the conversation
    https://ibb.co/qsfNVRh

    and the conversation url is:
    https://www.playerup.com/conversati...id-93322201-3-way-conversation.1678550/unread

    but it is deleted after the scammer has been banned. I'm not sure if you can get a copy of the history of this conversation or not?
    If you can get a history of the conversation, you will find all my messages and his messages were through the middleman conversation system. I didn't use email for sending any information.

    My screenshots are based on the notifications received from playerup for the middleman conversation. Then, I open the conversation to reply to the buyer.
     
    #8 Mahe, 6/13/20
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  9. Hulk

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    Terrible. Forcing people to send gift cards which is a classic scam worldwide. The individual above you reported is banned. Please be careful in the future and read about how actual middleman services works here - https://www.playerup.com/support-tickets/knowledge-base/middleman-sellers-guide.20/. In this instance you'll see @Middleman never replied to you it was a newly registered account with 0 feedback, just joined the site and tried to rush bait you into his scam before they were banned themselves.
     
    #9 Hulk, 6/14/20
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