How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened may, 31st 2020 2. Are You The Buyer or Seller Seller 3. Total Transaction Value Example: $800 4. Other Parties Username Don't know 5. Method Used To Pay or Receive Payment PayPal 6. Other Parties Email Addresses [email protected] 7. Other Parties Payment Email Address dont know 8. Other Parties Messenger Username Doesnt say 9. Provide All Chat Logs and Additional Information Below For some reason i cant track my order, i have the transaction ID but it cant be tracked worried i just gave away my account for free ID: 251965854
You have been scammed by a fake middleman. https://www.playerup.com/support-tickets/knowledge-base/middleman-sellers-guide.20/ How will middleman services contact me? All middleman transactions are conducted on PlayerUp.com only. Never release any information, perform any service or release any payments if you're a seller unless @middleman contacts you through the Conversation Ticket System. PlayerUp Middleman Services will never contact you through e-mail, discord, steam, facebook, whatsapp, kik, skype, or any 3rd party service. If somebody contacts you offsite claiming they are from PlayerUp, it is a scam.
Did you read the website before you decided to transfer this information over to this random person who was sending you an e-mail? There are Seller Protection Icons listed all over every single thread on this website so people read them before transferring any payment or account information. When you click on them you go to this page: https://www.playerup.com/support-tickets/knowledge-base/middleman-sellers-guide.20/. At the very top, we clearly posted: How will middleman services contact me? All middleman transactions are conducted on PlayerUp.com only. Never release any information, perform any service or release any payments if you're a seller unless @middleman contacts you through the Conversation Ticket System. PlayerUp Middleman Services will never contact you through e-mail, discord, steam, facebook, whatsapp, kik, skype, or any 3rd party service. If somebody contacts you offsite claiming they are from PlayerUp, it is a scam. In addition we post: When should I release my account information to the buyer? Never release your account information unless (@Middleman) contacts you through the PlayerUp Conversation Ticket System. We will never contact you through e-mail, discord, facebook, whatsapp, kik, skype, or any 3rd party service. All middleman transactions are done through PlayerUp.com for security reasons.
Both of you need to contact the game publishers and begin the process of recalling your account since this was not an official playerup middleman transaction we cannot protect you. In the future, please read critical FAQs on the site before transferring major data over. Anyone can pretend to be from PlayerUp offsite and there isn't much we can do about this.
