Need help completing order # Need help complete order 1130000000893842832 receiving error: “PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. - Error You do not have permission to view this page or perform this action.”
Automated Response Thank you for submitting a support ticket with the general support (non middleman support) department. Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department. Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here: Regular Support For all non-middleman help related questions, please follow these instructions: 1). View the Guides Section for all commonly asked questions 2). View our Knowledge Base for all other commonly asked questions 3). If these sections above don't answer your question, please submit a Help Ticket here. 4). You can contact an agent or moderator directly using the chat system. Disputes If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. .
The reason your account is marked high risk / in lockdown restricted mode is due to that you opened multiple PlayerUp Accounts and/or the use of VPNs. https://www.playerup.com/threads/guide-high-risk-accounts.1294256/ https://www.playerup.com/support-ti...ership-opening-multiple-playerup-accounts.50/ https://www.playerup.com/support-tickets/knowledge-base/are-vpn-proxy-proxies-allowed.79/ This issue has now been fixed.
We have cancelled the above order since you were unable to activate it. Feel free to reorder. Refund Information Your actual credit/debit card payment should show as processing/pending on your online credit/debit card summary statement . Please note that it typically takes around 1 to 10 business days for that processing/pending hold to be removed from your account entirely and this cannot be sped up as it's your bank and safecharge that has to process this cancellation. On our end we have already voided the charge so our part involved in this cancellation of this payment has now been completed. Please note that one of the benefits of using PlayerUp Middleman Services and paying by direct credit card is we will NOT charge you until the seller delivers giving you the comfort of knowing that you don't owe your bank any money until the transaction is officially complete. If in event the seller fails to deliver like they have in your case, then the authorization (pending/processing) charge you see on your online summary statement currently will be removed shortly afterwards. The next step now is we will allow the charge you made to void and you should receive 100.00% of the funds you sent us removed from your credit card in the upcoming days.
After further review here, your previous account was suspended for filing paypal disputes which is a violation of our terms of service. You exploited our middleman system and you're too high of a risk to continue using our platform. We have closed your 2nd account: PayPal Disputes - https://www.playerup.com/conversati...tion-id-922159944-3-way-conversation.1046214/
