Activate Order Link Broken

Discussion in 'Help - Find Support Answers' started by sfrancisco729, 4/6/20.

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  1. sfrancisco729

    sfrancisco729
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    Hi, I just made three purchases. The link I need to click to activate these orders keep turning up error messages, as do my attempts to contact middleman support. My three orders are:

    • Order Number: 1130000000831300779 for 500 Twitter Followers - $6
    • Order Number: 1130000000831305827 for 1k Twitter Followers - $12
    • Order Number: 1130000000831357109 for 2k Twitter Followers - $22
     
    #1 sfrancisco729, 4/6/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. PlayerUp

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    Automated Response​

    Thank you for submitting a support ticket with the general support (non middleman support) department.

    Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.

    Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here:

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    For all non-middleman help related questions, please follow these instructions:
    1). View the Guides Section for all commonly asked questions
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    3). If these sections above don't answer your question, please submit a Help Ticket here.
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    #2 PlayerUp, 4/6/20
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  3. OP
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    sfrancisco729

    sfrancisco729
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    The middleman support link is also broken. Is the entire site down??
     
    #3 sfrancisco729, 4/6/20
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  4. OP
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    sfrancisco729

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    Just to clarify the situation, I made three purchases. Their order numbers are below. Clicking the link to activate the order takes me to a page saying:

    "PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. - Error

    You do not have permission to view this page or perform this action."

    When I attempt to file a ticket with Middleman support, I get the same error message. So I can't activate my orders, and I can't even contact the correct person to help with this matter. Please advise.

    The order numbers are:

    • Order Number: 1130000000831300779 for 500 Twitter Followers - $6
    • Order Number: 1130000000831305827 for 1k Twitter Followers - $12
    • Order Number: 1130000000831357109 for 2k Twitter Followers - $22
     
    #4 sfrancisco729, 4/6/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  5. OP
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    sfrancisco729

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    HELP. I WANT MY PURCHASES, OR MY MONEY BACK, OR JUST SOME FREAKING ASSISTANCE.

    vvvv

    Just to clarify the situation, I made three purchases. Their order numbers are below. Clicking the link to activate the order takes me to a page saying:

    "PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. - Error

    You do not have permission to view this page or perform this action."

    When I attempt to file a ticket with Middleman support, I get the same error message. So I can't activate my orders, and I can't even contact the correct person to help with this matter. Please advise.

    The order numbers are:

    • Order Number: 1130000000831300779 for 500 Twitter Followers - $6
    • Order Number: 1130000000831305827 for 1k Twitter Followers - $12
    • Order Number: 1130000000831357109 for 2k Twitter Followers - $22
     
    #5 sfrancisco729, 4/9/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  6. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    The reason your account is marked high risk / in lockdown restricted mode is due to that you opened multiple PlayerUp Accounts and/or the use of VPNs.

    https://www.playerup.com/threads/guide-high-risk-accounts.1294256/
    https://www.playerup.com/support-ti...ership-opening-multiple-playerup-accounts.50/
    https://www.playerup.com/support-tickets/knowledge-base/are-vpn-proxy-proxies-allowed.79/

    This issue has now been fixed. Your other account was @ronkimberly

    However all 3 payments above have been refunded/voided back to your card.
     
    #6 Middleman, 4/14/20
  7. Help

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    #7 Help, 4/14/20
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