Deposited 112$ (approx) to playerup via debit card at the start of MARCH to purchase a Lords Mobile account. No 3 way conversation has been created, and I've not had a single non-automated response from Playerups pathetic 'support', despite having sent countless messages and created several threads. I'm on the verge of contacting the bank I made the deposit with, and receiving support from them as to what my next steps should be, as this is fraud. This company has taken my money and done a runner, I won't stop until I receive A refund. I'm happy to comply with any specific details needed, but this is completely outrageous, and unacceptable. ~Campbell
To process a cancellation/refund request... #1 How To Cancel / Refund A Middleman Order | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. #2 http://www.playerup.com/forms/cashout-your-credits.6/respond (after your money has been refunded to you in the form of Credits) OR (IF YOUR 3-WAY TICKET HASN'T BEEN PUBLISHED YET) #1 Open you Pre Middleman Order Startup Ticket or Transaction's Private Conversation ticket. Write down that you are requesting for a refund and please make sure to provide the same payment details you used when you made your purchase. Wait For Agent To Approve Cancellation Wait for Middleman to process your cancellation. Once your cancellation has been processed, Middleman will post specific details on your cancellation inside your private and 3 way conversation ticket.
Hi Rolan, I can confirm I've already done this on my 'pre middleman order startup ticket'. In fact, I did it weeks ago - on the 19th of March (along with multiple other messages). I haven't received a non automated response from Playerup, and multiple of my threads were also ignored. This is my first time actually getting a response, so thanks I guess.
Still no response? Facing similar problems and i'm losing patience. I sold an account, buyer confirmed delivery and i'm not getting paid. Gonna have to take legal action as well if i don't get my money, i'm willing to wait little longer though since they claim to have limitations with PayPal although i think that's something that they should mention on payment methods??? Or temporarily disable it until everything is fixed. It's indeed unacceptable. Middleman has never responded me, never got verified and i do feel like i'll never get the money from them.
Hey Jimzor, I totally get where you're coming from - very stressful indeed when you don't receive any replies from Playerup, and they have your money. As for my situation, I sent my ID and loads of messages to them, but had nothing in return. It seems to be almost sorted for me now though. Don't worry - they're not trying to scam you. You'll have just got lost in the system somewhere or something. My advice is as follows: If you haven't already, post a thread on the disputes page stating your issue - don't hold back. It took me 2 or 3 thread posts before I finally got noticed by a moderator (this thread), and later that same day, Playerup verified my account and opened the 3 way conversation with me and the seller, instead of a refund. Just try get in contact with A Moderator, that seems to be the key. Like I said though, don't worry too much - you'll definitely get your money - admittedly with a bad experience. Let me know if I can be of anymore help
