Resolved Invalid Feedback- Standard delay - Buyer left a feedback before receiving a replacement

1. Date Dispute Happened
March 23, 2020

2. Are You The Buyer or Seller
I'm the Seller

3. Total Transaction Value
$4 USD

4. Other Members Username
@Nestor Williams
5. Why Should The Feedback Be Removed

We have clearly mentioned our working hours on the website’s TOS and in our support group as well. We work from 9 AM - 11 PM (Sunday-Thursday). On Friday we start our business late from 2 PM and Saturday we are closed. This timing is clearly mentioned in our TOS and a buyer agrees to all those terms before purchasing.

Delay on Thursday night, Friday and Saturday is part of our business working hours. Also, we have hundreds of customers every day on PlayerUp, our website store and emails. We process each request based on a queue system, and this is also mentioned in the TOS.

How can our team be expected to receive a replacement request a day before our weekend, and to process it when our technical team is closed? We have been in constant touch with the buyer and have been updating him regarding his situation and providing him all the necessary support. The account comes with a 12 months guarantee and we have never had a customer complaint before regarding a streaming account. All accounts are eligible for a FREE replacement and will be replaced.
6. Provide All Chat Logs, Screenshots and Additional Information Below


Link to feedback
https://www.playerup.com/trade/feedback/confirmed-completed-transaction.244579/view

 

greetings @Hulk @Middleman @Help

Any updates on this?