Resolved Buyer is SPAMMING us with MULTIPLE feedbacks on the SAME ORDER even after receiving FULL REFUND

Discussion in 'Feedback - Open A Claim' started by mathewmj1977, 2/14/20.

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  1. mathewmj1977

    mathewmj1977
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    Verified Status: This user has completed basic background and ID verification Ruby Status: This user has successfully completed 1200+ middleman transactions

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    1. Date Dispute Happened
    February 5, 2020

    2. Are You The Buyer or Seller
    I'm the Seller

    3. Total Transaction Value
    $18 USD

    4. Other Members Username
    @Lobo713
    5. Why Should The Feedback Be Removed

    This buyer is leaving us multiple feedbacks regarding a single order and it is being approved by Middleman multiple times. One order should only receive one feedback from a user. How can the Middleman allow multiple feedbacks from a single user for a single order? This is literally the definition of misusing and spamming the privilege of feedbacks.


    This Buyer left false negative feedback without contacting us to cancel his order and called us a scammer. We attempted to contact him and send him his full refund. Now he continues to SPAM our business profile by leaving multiple feedbacks on the same order WHERE HE WAS ALREADY ISSUED A REFUND.

    We already issued a refund and never scammed anybody. THIS FEEDBACK NEEDS TO BE REMOVED because this is regarding the same order from the same buyer.

    6. Provide All Chat Logs, Screenshots and Additional Information Below
    Screenshot of refund issued:

    [​IMG]




    Link to the previous feedback FOR THE SAME ORDER:
    Instagram Followers | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.

    Link to the dispute for falsely accusing us for spam after receiving FULL REFUND:
     (FIRST dispute) Buyer left a false feedback accusing us for scamming EVEN AFTER RECEIVING HIS REFUND | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.
     
    #1 mathewmj1977, 2/14/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. PlayerUp

    PlayerUp
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    Automated Helper Bot
    Bot Status (Automated): Handles automated general support inquiries

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    [trigger]Guide - How To Report A Dispute

    Automated Response​

    If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.

    .[/trigger]
    [trigger]Guide - How To Report A Dispute

    Automated Response​

    If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.

    .[/trigger]
    [trigger=by]For: mathewmj1977 Re: #1[/trigger]
     
    #2 PlayerUp, 2/14/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  3. maki.exe

    maki.exe
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    Makisha VIP Account
    Verified Status: This user has completed basic background and ID verification Silver Status: This user has successfully completed 15+ middleman transactions

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    Forwarded to Middleman
     
    #2 maki.exe, 2/15/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  4. Hulk

    Hulk
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    General Support Moderator
    General / Expediting Support (Staff): This account handles general/expediting support transactions Verified Status: This user has completed basic background and ID verification Moderator Status (Non Employee): This account handles basic community support inquiries

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    @Lobo713

    Please respond within 48 hours.
     
    #3 Hulk, 2/21/20
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