Issue with order and payment

Discussion in 'Disputes - Resolved Cases' started by PreStone, 1/26/20.

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  1. PreStone

    PreStone
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    My Location:
    1. Date Dispute Happened
    January 12th

    2. Are You The Buyer or Seller
    Seller

    3. Total Transaction Value
    100 USD

    4. Other Parties Username
    PricklyPear

    5. Method Used To Pay or Receive Payment
    Paypal

    6. Other Parties Email Addresses
    -

    7. Other Parties Payment Email Address
    -

    8. Other Parties Messenger Username
    -

    9. Provide All Chat Logs and Additional Information Below

    My problem was that the 3-way ticket was not opened yet, but we have done the transaction ourselves with the buyer in private. The buyer already made the purchase, he has also sent the screenshots about it:
    screenshot — imgbb.com
    ff — imgbb.com
    Screenshot-of-activation — imgbb.com

    My emails: Screenshot by Lightshot , Screenshot by Lightshot , Screenshot by Lightshot
    Screenshot by Lightshot , Screenshot by Lightshot

    Sadly as the order wasn't opened on my end yet, I had no way to confirm shipment and I hadn't received the payment yet. I want to ask help with this, to release the pending payment to my payment method, if that is fine.

    I had one dispute opened, but it was accidentally erased so I was asked to create another one: Screenshot by Lightshot

    Thank you in advance @Middleman .
     
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  2. Help

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