Resolved False Negative Review

Discussion in 'Feedback - Open A Claim' started by Lac GEM/RSS, 9/29/19.

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  1. Lac GEM/RSS

    Lac GEM/RSS
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    Hi, I have 2 negative feedback under my account by the same user, Pendragon. Apparently that user is new to playup and failed to get a middleman to open a 3-way thread start the deal. After which, he accused me for being a scammer for not completing the deal. I felt that this is very unjust for me to have those negative feedback and being suspended for 2 weeks. Fortuntely, I got me account suspension lifted: https://www.playerup.com/threads/suspended-member-lac-gem-rss.4081493

    Please investigate and remove those 2 feedbacks from my profile. Thanks
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. Makisha

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    Add me on Discord: Makisha#9761
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  3. OP
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    Lac GEM/RSS

    Lac GEM/RSS
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    1. Date Dispute Happened
    Example: September 13, 2019

    2. Are You The Buyer or Seller
    I'm the Seller

    3. Total Transaction Value
    $16

    4. Other Members Username
    @PendragonIII

    5. Why Should The Feedback Be Removed
    Hello @Hulk

    This is a recent case where my account got suspended, and then un-suspended after investigation. This guy, PendragonIII, didn't even wait for a middleman to start a three-way conversion with me to start trading.

    He dm me and I replied telling him that we have to wait a middleman to start the conversion for the trade. He refused to listen and went silence, started to accuse me for being a scammer in playerup, dropped 2 negative feedback to my account, reported me and caused my account to be suspended for 2 weeks. This is super unjust for me to suffer someone's lack of knowledge regards on how playerup works.

    6. Provide All Chat Logs, Screenshots and Additional Information Below
    Please refer to this thread about my case.
    https://www.playerup.com/threads/suspended-member-lac-gem-rss.4081493/
     
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  4. PlayerUp

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    Bot Status (Automated): Handles automated general support inquiries

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    [trigger]Guide - How To Resolve Suspensions

    Automated Response

    What does it mean when my account has been suspended?
    Accounts that have been suspended are in violation of one or more of the following rules:
    • Behavior Disruptive
    • Feedback System Abused
    • Multiple Accounts
    • Reported Fraudulent by 2+ Members
    • Spammed Website Repeatedly

    What does it mean when my account has been banned?
    • Fraudulent
    • Spamming Mass Promoting

    How do I resolve this issue?
    • Wait for a moderator to review your account which can take time, OR
    • Submit a Support Ticket requesting your suspension removed. Provide us your username and the reason why you believe you were suspended.

    .[/trigger]
    [trigger]Guide - How To Report A Dispute

    Automated Response

    If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.

    .[/trigger]

    [trigger=by]For: Lac GEM/RSS Re: #3[/trigger]
     
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  5. Support

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  6. OP
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    Lac GEM/RSS

    Lac GEM/RSS
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    @Support This guy has been inactive since 14th Sept.
     
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  7. Makisha

    Makisha
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    Add me on Discord: Makisha#9761
    Verified Status: This user has completed basic background and ID verification Donator Status: This user has donated and helped grow our community Expert Status: This user is an established expert in the gaming industry Platinum Status: This user has successfully completed 125+ middleman transactions

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  8. Support

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  9. OP
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    Lac GEM/RSS

    Lac GEM/RSS
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    okay thanks!
     
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