Buyer happy, changed all security and middleman refunded days later

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
Example: Tuesday, 27 Sept, 9.51pm uk

2. Are You The Buyer or Seller
I'm the seller

3. Total Transaction Value
$160 USD

4. Other Parties Username
Ivan61

5. Method Used To Pay or Receive Payment
PayPal

6. Other Parties Email Addresses
Don't know.

7. Other Parties Payment Email Address
Don't know.

8. Other Parties Messenger Username
Don't know.

9. Provide All Chat Logs and Additional Information Below

Testies
Middleman Order - Transaction ID: 4D636249UH604624N

Seller purchased a clean World Of Tanks account with no mobile attached and stated they were Happy with the account (see screenshot) .



I provided all details they needed to secure the account e.g. Payment screenshot, isp at point of creation and also the origin. See screenshot.



Seller has added a mobile, changed email, attached to Facebook and changed account name. See screenshot.



Once they got that information, and while still playing up to 70 games over the period they requested a refund (see requested cancellation time stamp, last game played time stamp and mobile time of screenshot).

16_ivan_61 - WoT-Life.com - World of Tanks Statistics



Under what rules do they constitute a refund considering they stated they were happy, changed the user name possibly with the account currency, stated they were able to change all the details to secure it and request a refund days later after playing up to 70 games?

 

Proof that he also changed the username with in game money.

 

It's also said in the 3 way conversation I needed to reply but it's locked.

 

@Middleman

 

Thanks for the confirmation.

 

Any update?

 

@Middleman Any Update Here?

 

He's still playing the account. Can I now get my $160.

 

@Middleman

 

Thanks for trying to the attention of MM. This wait is awful. I wish they had waited for my reply before closing the 3 way conversation.

 

This is honestly one of the worst customer service experiences I've ever had.

 

@Middleman please answer here ASAP

 

Thanks Makisha. The person is happy with my account. They simply freaked out when I said you need this account information, some don't supply it as they reclaim them later. He's happily playing once I reassured him.

 

Any chance of a response @Middleman

 

I hear you lordukas. I'm thinking of recalling the account, only thing putting me off is that I know the buyer has spent some money on in game currency.

 

Spoke to buyer who said they have not been refunded and can also not get a reply from @Middleman

 

You mean my honesty spooked him. It all could of been resolved in the 3 way conversation if you allowed me the opportunity to respond before actioning it's closure.

I didn't threaten the buyer. I asked if he had he been refunded? He said no. I said I've not received payment either, and I've been trying for days to get some communication. He said you never replied to him either.

I was left in limbo, so I said I've to either accept a loss or reclaim the account, which I said I didn't want to do. So could he please respond to the dispute. Again this could have been done in the 3 way conversation.