Automated Response playup Buyers: I just paid. How do I start my order?HideExpand If you have purchased an item through PlayerUp Middleman Services "Buy Now" option, then after the payment has been processed you'll need to fill out this form in order for your order to startup. If you have already completed this form, then your order will start shortly. Sellers: How do I receive payment after completing my order inside the 3 way conversation ticket?HideExpand Please read this step by step guide Sellers: Can I receive an update on my payment status?HideExpand Please note that we DO NOT respond to duplicate tickets regarding your payment status in order to ensure everything is organized into 1 private conversation ticket so we won't reply to this ticket if you're requesting an update. If you have questions regarding your payment status, please post inside your private conversation ticket and remain patient so we can reply back. Meanwhile, you can track your payment status here. Sellers: How can I track my payment status?HideExpand Click Here Sellers: Where can I view my payment history and logs?HideExpand Once your payment has been sent, your private conversation ticket/3 way conversation ticket will show as completed and you can view a transaction log here for your records. If you're unable to view your transfers, simply select All Actions, select Transfer, and then press GO to pull up all your past transfers. Sellers: What if my order hasn't been activated and I have questions?HideExpand If your private and 3 way conversation ticket hasn't been activated, than an agent will update this ticket shortly. .
Payment Declined If your payment is being declined, the most common reason is due to your financial institution or bank declining the payment as possibly fraudulent. In order to resolve this issue, you must contact your bank or financial institution and request for them to allow these type of transactions to go through. If you're still having conflicts checking out, then our card processor maybe declining your payment automatically. In order to quickly fix this issue, our recommendation is try checking out with Amazon Gift, Dwolla, MoneyBookers, PayPal, Square Cash or Stripe as they all accept card payments instantly. Issue With Sellers Checkout Link If you're experiencing conflicts with the sellers checkout link, the most common reason is web browser related issues. In order to fix this issue, please try checking out again after 5 minutes. If the problem continues to occur, try using another web browser such as Google Chrome, Mozilla Firefox, Safari, Microsoft Internet Explorer, Apple Opera, or Microsoft Edge. If the problems continues to occur, please provide us the payment method you're trying to checkout with and we will send a new link for you to checkout with that is fully functional. Alternate PayPal Link If you're experiencing problems with PayPal, it maybe because your PayPal Account is unverified. You can fix this by using this link - http://www.playerup.com/credits/buy-credit?type=paypalPayment and apply credits towards your purchase. Additionally, you can try to recheckout, when on the choose your payment method payment select All Other Payment Options, and then select PayPal Unverified. See image below:
