How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened May-August 2019 2. Are You The Buyer or Seller I'm the Seller 3. Total Transaction Value $200 USD ($174 that should come to me) 4. Other Parties Username PlayerUp and Middleman 5. Method Used To Pay or Receive Payment I offered to have them send me the $ via VENMO or to mail me a check. They have not done so 6. Other Parties Email Addresses NA. This complaint is on the system administrators as they are frauds. No one will send me my money, and they show my account credit at zero even though they admit they have not sent me my money. 7: Other parties email NA 8. Unrelated question - only applicable if I was diputing a user and not publicly disputing PlayerUp Middleman 9. Provide All Chat Logs and Additional Information Below Difficult to produce all the threads as my person account information is in the thread. But I will try to paste the words of our correspondence and put a date with it. ----------------------------------------------------------------------------- Middleman Wallet Balance = $174.00 Processing Fee = $0.00 Total Sent = $174.00 Total Fees You'll Be Charged By Payment Merchant = N/A Payment Service Used = Checkunitedstates Payment Email Address = [email protected] Payment Details: I am still owed $174 on the account that I sold - and requested venmo payment a month ago. Since you cannot seem to handle that, maybe you can mail me a check. Rob Ray 20805 Normandie Ave Torrance, CA 90501 Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours. This message is to inform you that your payment has now been successfully scheduled to be transferred and your transaction is now officially complete. Positive Feedback will be submitted to your account shortly if it hasn't already been submitted. Thank you again for remaining patient with us during this account transfer process. 6/14/19 -------------------------------------------------------------------- Is check by mail your only payment option you can accept? 6-14-19 --------------------------------------------------------------------------- No, I originally requested Venmo email: (redacted for this post, was in original message) It is listed as my secondary option because it seemed to be impossible to complete. I waiting a long time and kept checking my Venmo account to no avail. If you can process there that would be fine. 6-14-19 ---------------------------------------------------------------- any updated status? Was a check mailed, or should I expect a Venmo transfer. Neither seem to have happened. 6-26-19 ----------------------------------------------------- We're currently having delays on Venmo as well right now. Is there any other payment option you can accept? 6-27-19 -------------------------------------------------- I clearly gave all the necessary instructions on how to mail me a check. I have been using Venmo for the last few weeks with no issues. Please process this payment as it is over a month late. 7-3-19 ------------------------------------------------------------ Automated response with FAQ - 7-3-19 ------------------------------------------------- I still have not heard anything about my payment. What the hell is going on here? It has been a month since I have formally requested payment (on this thread) and even longer since the account was sold. I expect this to get taken care of. I need this money and it seems ridiculous to me that you cannot make this happen. You facilitate account sales all the time. 7-9-19 --------------------------------------------- Middleman said: ↑ We're currently having delays on Venmo as well right now. Is there any other payment option you can accept? Middleman: Seller Payment Methods | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. Please choose another payment option so we can get this released to you. What information do we need from you to complete a bank to bank transfer? - Your Email Address: Your Full Name (Name On Bank Account): Your Country: Your City: Your Address: Your Postal Code: Bank Account Number: Your Currency (Example: Euros): - Australia Transfers = BSB Code - Canada Transfers = Financial Institution Number, Branch Transit Number, Checking or Savings Account - Europe Transfers = IBAN - Hong Kong Transfers = Bank Code - India Transfers = IFSC Code - Japan Transfers = Bank Name/Bank Code, Branch Name/Branch Code, Account Type: 普通 Futsuu, 貯蓄 Chochiku, or 当座 Touza - Philippines Transfers = Bank Name - Russia Transfers = Account Holder Name in Cyrillic (First Name, Patronymic Name, Last Name), Russian Bank Account (Account Number/BIK Code/Region) or Russian Card (Card Number/Region) - Singapore Transfers = Bank Code and Branch Code - Turkey Transfers = IBAN, Document Type, Document Number, Issuer Country, Issued On Expiry Date, Your Phone Number - Ukraine Transfers = Recipient's Phone Number and Last 4 digits of UAH PrivatBank Card - United Kingdom Transfers = Sort Code - United States = Routing Number, Checking/Savings Account - Vietnam Transfers = Swift Code and Branch Name Please be 100% accurate on this information above otherwise further delays will occur on your payment transfer. 7-11-19 -------------------------------------------------------- I am not giving you my bank account information. Just mail me a god damned check. This is ******* ridiculous I have used several of the options YOU made available. Have you my Venmo info, and address to mail a check. Venmo works. I have used it probably 25 times since I have been waiting for this payment. It has worked in both directions. If you can’t handle that mail me a check. There are ZERO technical issues that will prevent you from sending me my money. I have a major account I was hoping to sell for a lot more money than this but now I am not sure I can trust you to send me my money. 7-13-19 ------------------------------------------------------------------------------------------------------------------------------ Is there a customer service person/department I can speak to? This has been sitting in limbo forever now and I need to speak to someone. Waiting for weeks for someone to get back to me only to have them send a one line answer that does not solve my problem is not working. (at this point I then sent like 4-5 messages asking for customer support that went unanswered on 7-15-19). ----------------------------------------- How am I still waiting for a response from July 15th? The sale was months ago, the initial request for you to send me my money was June 14th, with multiple responses and requests through June and July... and now it is AUGUST. And you still have not sent me my money, nor has it be credited back to my account. Who can I contact? Is there a phone number I can call? Do I need to involve the BBB or something? Small claims court for less than $200? - Today's reply. Note: I have not heard back from MM or PU since 7-11-19 and have contacted them multiple times on multiple threads. I opened a support ticket and was told they dont handle payment issues. When I try to open a new thread wtih MM it just opens another message that goes unanswered or gets automated replies. Does ANYONE have a way to contact MM and get paid for the accounts they have sold? It has been since MAY at this point. Over three months. Any help would be greatly appreciated.
Sorry about the inconvenience, however playerup is suffering from delays due to DDOS attacks, I believe that is hindering them from processing payments Please remain patient as they're trying to fix these issues and will process your payment as soon as they can You can check out their Twitter for more information and to keep up with the news https://twitter.com/playerup?lang=en
