Hello, Please note PlayerUp is currently having delays due to Memorial Day Weekend. We received your middleman support ticket. Please note we are EXTREMELY backed up on replies right now. This is now a PENDING ticket and an agent will respond to and resolve this issue shortly. Please accept our apologies for the lack of communication/delays on our replies here. Meanwhile if this issue has already been RESOLVED, we would kindly ask if you could update this ticket stating it has been so we can process these backed up tickets quickly. Thank you!