Paid $72 for nothing, need a refund

Discussion in 'Disputes - Resolved Cases' started by Kanekii7, 5/12/19.

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  1. Kanekii7

    Kanekii7
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    i paid $72 for a wizard101 account from WinterVG over a week ago and still nothing. Middleman put the money back into my account and then charged me again for $72. I dont understand why this is so complicated. I would like a refund, the seller stopped messaging me and middleman has been zero help.
     
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  2. Admin

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    Thank you for contacting PlayerUp Support.

    Please note that you have reached the wrong department as this is general support, not middleman support. We would be more than happy to assist you here but we need to send you to the correct department.

    How can I contact middleman support if I have an active order opened?
    If you have an active order with PlayerUp Middleman Support (@Middleman), then we ask that you use the 2 tickets already opened (Private Conversation Ticket and 3 Way Conversation Ticket). Please remain patient as PlayerUp Middleman Support maybe backed up on responses so we ask that you remain as patient as possible.

    How can I contact middleman support if I am waiting for middleman to activate my order or have questions for middleman support?
    If you don't have a Private or 3 Way Conversation Ticket opened, please use this link to contact middleman support directly: http://www.playerup.com/conversations/add?to=middleman

    Why are my support tickets being closed?
    Please note that we only close tickets if you already have an active ticket opened on the same transaction order. In order for us to better assist you and reduce spam, we ask that you use your original ticket, private conversation ticket or 3 way conversation ticket to communicate rather than opening another ticket.
     
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