Stole Money Amount not refunded (Transaction ID: 1130000000262665418)

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
Example: 26.03.2019

2. Are You The Buyer or Seller
Example: I'm the Buyer

3. Total Transaction Value
Example: $20 USD

4. Other Parties Username
Example: Middleman

5. Method Used To Pay or Receive Payment
Example: Credit Card

6. Other Parties Email Addresses
Example: Middleman

7. Other Parties Payment Email Address
Example: middleman

8. Other Parties Messenger Username
Example: middleman

9. Provide All Chat Logs and Additional Information Below

I am not getting any response from middleman or any one from this website. I have written to middleman several messages but I have got no responses apart from automated ones. So I had to write in this space. I have made a transaction (Transaction ID: 1130000000262665418) of USD 20 (INR 1489) on 19.03.2019 on your website to buy imvu account but the the transaction was not completed and the transaction was refunded by you. However on 26th April 2019 in my credit card statement I have been charged this amount. The credit card company have asked me to contact the merchant regarding this. So, I would like to request you to contact the merchant and see that my amount is refunded to my credit card account or credit the amount as player up credits so I can use it in my future transactions. It will be great if you could solve this issue as quickly as possible.