How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened Example: April 29, 2019 2. Are You The Buyer or Seller Example: I'm the Buyer 3. Total Transaction Value Example: $99.99 USD 4. Other Parties Username Example: Discord (android&ios#0794) 5. Method Used To Pay or Receive Payment Example: PayPal F&F 6. Other Parties Email Addresses Example: [email protected] 7. Other Parties Payment Email Address Example: [email protected] 8. Other Parties Messenger Username Example: Lucas Burca 9. Provide All Chat Logs and Additional Information Below android&ios 25/04/2019 hello Grifou 25/04/2019 Hello Il looking to order some DS on Dokkan Battle Global and I saw your post on playerup android&ios 25/04/2019 ios or android Grifou 25/04/2019 Android android&ios 25/04/2019 how many Grifou 25/04/2019 For about 100$ android&ios 25/04/2019 500DS 540\ Grifou 25/04/2019 Perfect android&ios 25/04/2019 when you need Grifou 25/04/2019 When you have time from tomorrow ? android&ios 25/04/2019 all day now im free I don't know if tommorrow will be same Grifou 25/04/2019 How many time does it take ? android&ios 25/04/2019 1-2 days Grifou 25/04/2019 Will be for tomorrow so, I need to finish to farm an event who ends in a few hours. But tomorrow morning, I'll contact you again ! android&ios 25/04/2019 ok android&ios 26/04/2019 done? still need or to process other order Grifou 26/04/2019 Hi Ok, give me 15mins and I give you login and pass Grifou 26/04/2019 ID : 1699138815 Code : 7ern5jc7hfm3 So 540 DS for 100$. android&ios 26/04/2019 yes paypal: [email protected] F&F Grifou 26/04/2019 Will do in a few minutes android&ios 26/04/2019 ok I go get a coffe Grifou 26/04/2019 Btw Can I pay in € or I must convert to $ ? android&ios 26/04/2019 any is good Grifou 26/04/2019 Cool, can you give me the amount in € so plz android&ios 26/04/2019 89 Grifou 26/04/2019 paiement done android&ios 26/04/2019 ok I make order now for gift cards at supplier will take around 2 days with holydays play until I recive them Grifou2 6/04/2019 Right android&ios 28/04/2019 still waiting all the cards arghhh 1-2 more days Grifou 28/04/2019 Np Grifou 29/04/2019 Hi again, What's up about the cards ? android&ios 29/04/2019 all good on it bro Grifou 29/04/2019 ok, tell me when its good Grifou 05/05/2019 Hello hello Can I have some news please ? Its been 6 days since the paiement man [No answer since]
Open an unauthorized family and friends paypal dispute is all you can do. Don't use family and friends in the future. If you're denied a refund, then call PayPal and tell them he tricked you into paying this way. Speak to a manager and see if they can make an exception for you since you didn't know and change the dispute to a goods and service payment dispute. How can you protect yourself from these type of scams in the future? I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide). Is there anything we can do to assist you still with this dispute? Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further. What can you do next to resolve this issue? Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal. Can PlayerUp provide compensation for this dispute? Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - Guide - Combat Fraud Service How can I protect myself in the future? We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite. . .
