Pending Billing Problems

Discussion in 'Help - Ask Support Questions' started by Swasomness, 4/15/19.

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  1. Swasomness

    Swasomness
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    How to Report a Dispute
    Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

    1. Date Dispute Happened
    Example: January 1, 2013

    2. Are You The Buyer or Seller
    Example: I'm the Buyer

    3. Total Transaction Value
    Example: $390 CAD $90x3 USD

    4. Other Parties Username
    Example: SpankStreams

    5. Method Used To Pay or Receive Payment
    Example: PayPal

    6. Other Parties Email Addresses
    Example: [email protected]

    7. Other Parties Payment Email Address
    Example: [email protected]

    8. Other Parties Messenger Username
    Example: bobskik

    9. Provide All Chat Logs and Additional Information Below
    Ever since I started the transaction 130$ got pulled out my account a couple days later another 130$ got pulled and now YESTERDAY another 130$ got pulled out my account like wtf is this sh*t give me my money back you guys are charging me so much like refund me back my 390$ I have proof of you guys taking it out I have screenshots
     
    #1 Swasomness, 4/15/19
  2. OP
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    Swasomness

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    #2 Swasomness, 4/15/19
  3. Middleman

    Middleman
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    Renamed your title

    "Scamming You"

    There is no reason to attack us here. If you have billing problems, then inform us and we'll fix them.

    Please send screenshots of these 3x $130 payments so I can investigate this.
     
    #3 Middleman, 4/15/19
  4. OP
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    Swasomness

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    The one with no date is in April 11th and thank you for replying so quickly
     
    #4 Swasomness, 4/15/19
  5. OP
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    Swasomness

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    This website has also taken money from me many other numerous times but I couldn’t go back in and see that because they aren’t recent I would have to go to my bank and get a history
     
    #5 Swasomness, 4/15/19
  6. Middleman

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    Can I have your original order number for this transaction? Should start with the number 1 or 2.
     
    #6 Middleman, 4/15/19
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    Swasomness

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    I believe it’s
    1130000000285034311
     
    #7 Swasomness, 4/15/19
  8. OP
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    Swasomness

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    How long will the investigation approximately take?
     
    #8 Swasomness, 4/15/19
  9. Middleman

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    Thank you. A senior agent will update this shortly.
     
    #9 Middleman, 4/15/19
  10. Middleman

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    @Swasomness don't spam threads. You have one here already.
     
    #10 Middleman, 4/18/19
  11. Middleman

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    The screenshot above shows 1 charge.

    April 2 = You authorized the payment
    April 15 = Bank settled the payment
    Unknown April Charge = April 2 payment was reversed

    Where are you seeing 3 charges?

    Tell your bank the April 2 charge was an authorization only, not a bill. We billed you and "settled" the payment on April 9. Only the settled April 9 payment should be charged to you. The April 2 charge authorization is voided needs to be returned to your account.

    I have confirmed you were only billed once. I have uploaded screenshots privately as they contain your information: https://www.playerup.com/conversati...1130000000285034311-3-way-conversation.955312
     
    #11 Middleman, 4/18/19
  12. Middleman

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    Short and simple here. If you were billed 3 times, you'll have to call your bank. Repeat to them exactly what we told you. We only billed you once, that's all we can do. Your bank needs to remove those pending charges from your account. If your bank needs information from us, you can request it here.
     
    #12 Middleman, 4/18/19
  13. Middleman

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    #13 Middleman, 4/18/19
  14. Middleman

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    #14 Middleman, 4/18/19
  15. Middleman

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    If the order is cancelled then we're going to refund the $92.70 charge. Give the seller 1-2 days.
     
    #15 Middleman, 4/18/19
  16. Middleman

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    Any news here?
     
    #16 Middleman, 4/18/19
  17. OP
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    Swasomness

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    Ok so I talked with the bank and I saw what was happening in my account so you reversed the initial charge and billed me on April 15 for some odd reason. I literally don’t have access of the grand theft auto account. I told Spank that I would change the prefix to buyer confirms delivery then I had no access to the grand theft auto game but do have access to the SocialClub of the account if you know what I’m saying.
     
    #17 Swasomness, 4/18/19
  18. Middleman

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    Don't worry you're protected for your current order. Your transaction is currently frozen and we should have that resolved shortly for you.
     
    #18 Middleman, 4/19/19
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