Resolved Order dispute

Discussion in 'Help - Ask Support Questions' started by Stephen Sanford, 4/12/19.

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  1. Stephen Sanford

    Stephen Sanford
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    So I've been trying to cancel an order that turned out to be a scam and no one has gotten back to me in days but automated messages. I've done everything. Canceled in the 3way conversation and my money is gone and no one seems to care enough to get back to me about canceling the order. I followed the instructions, please let me talk to someone
     
    #1 Stephen Sanford, 4/12/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
    Middleman likes this.
  2. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Automated Response​

    How do I cancel my order?
    If in event you need to cancel this transaction, please do the following:

    1). Go to your 3 Way Conversation Ticket
    2). In the upper right corner, click Change Order Status (Blue Icon) and select Buyer - Cancel Order
    3). Wait for an agent to process your cancellation

    For more information, please go here.
     
    #2 Middleman, 4/12/19
  3. OP
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    Stephen Sanford

    Stephen Sanford
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    I've already done that
     
    #3 Stephen Sanford, 4/12/19
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  4. Middleman

    Middleman
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    We have closed the sellers account. Thank you for reporting this and sorry you had to deal with a fraud seller.
     
    #4 Middleman, 4/13/19
  5. Middleman

    Middleman
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    Order is now cancelled.
     
    #5 Middleman, 4/13/19
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