Resolved Negative feedback removal for no reason at all!!

Discussion in 'Feedback - Open A Claim' started by mathewmj1977, 3/15/19.

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  1. mathewmj1977

    mathewmj1977
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    Verified Status: This user has completed basic background and ID verification Ruby Status: This user has successfully completed 1200+ middleman transactions

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    How to Report a Feedback Dispute
    Please fill out all 6 questions below. You must provide proof or your claim cannot be validated.

    1. Date Dispute Happened
    TODAY 15/03/2019

    2. Are You The Buyer or Seller
    I'm the seller

    3. Total Transaction Value
    N/A unknown (As we did not have any orders yet)

    4. Other Members Username
    @Ismael ramirez

    5. Why Should The Feedback Be Removed

    @Middleman this is too much I really don't understand how is it possible that any user can simply leave a negative feedback without providing enough reasons the valued buyer mentioned above did not do any transaction with us, neither did we receive any 3 way conversation as he claims, we searched all middleman 3 way conversation just to find his order and we did not, he thinks we scammed him when we did not yet get his money or know what service he ordered, buyers think that by buying through middleman they are directly dealing with us, we tried communicating with the buyer and asking for their order details but he never gave us, I have been struggling with this matter it is really affecting our sellings I have also disputed 2 other random feedback but none gets resolved when customers see these unfair or at sometimes deliberate feedbacks they stop buying from us, PLEASE do take an immediate action at its nearest.
    Thank you

    6. Provide All Chat Logs, Screenshots and Additional Information Below
    https://playerup.com/dispute.png
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. OP
    OP
    mathewmj1977

    mathewmj1977
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    Verified Status: This user has completed basic background and ID verification Ruby Status: This user has successfully completed 1200+ middleman transactions

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    This was resolved
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  3. Admin

    Admin
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    Admin Status (Staff): This account handles all admin general support inquiries

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    Resolved
     
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